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~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Electronic Commerce
Relationship marketing
195
Beziehungsmarketing
192
Lieferantenmanagement
110
Supplier relationship management
110
B-to-B-Marketing
86
Business-to-business marketing
86
Kundenzufriedenheit
33
Consumer behaviour
29
Konsumentenverhalten
29
Marketing management
29
Marketingmanagement
29
Salespeople
25
Verkaufspersonal
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Innovation
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Confidence
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Customer integration
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Vertrauen
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Betriebliche Wertschöpfung
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Kundenintegration
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Value creation
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Firm performance
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Unternehmenserfolg
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E-commerce
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Selling
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Verkauf
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Customer value
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Kundenwert
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Lieferkette
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Performance measurement
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Performance-Messung
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Supply chain
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Brand management
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Business network
12
Dienstleistungsqualität
12
Markenführung
12
Service quality
12
Unternehmensnetzwerk
12
Buyer-seller relationships
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Svensson, Göran
4
Cobelli, Nicola
2
Høgevold, Nils
2
Padin, Carmen
2
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1
Ahmad, Bilal
1
Akhtar, Nadeem
1
Alet Vilaginés, Josep
1
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1
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1
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Ata, U. Zeynep
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Babakhani, Nazila
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Barac, Dušan
1
Blanco-González, Alicia
1
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1
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1
Bonamigo, Andrei
1
Bueno Avila, Salvador
1
Bush, Alan J.
1
Cabanelas, Pablo
1
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Ferro, Carlos
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Ferro-Soto, Carlos
1
Fready, Samby
1
Gabler, Colin B.
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The journal of business & industrial marketing
Journal of retailing and consumer services
276
Journal of business research : JBR
165
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
69
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
62
Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of electronic customer relationship management : IJECRM
56
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
51
Asia Pacific journal of marketing and logistics
45
Journal of strategic marketing
45
Journal of service research : JSR
44
Service business
44
Journal of service management
42
Services marketing quarterly
42
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of retailing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
Journal of marketing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of internet marketing and advertising : IJIMA
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
SpringerLink / Bücher
26
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
The international review of retail, distribution and consumer research
24
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ECONIS (ZBW)
45
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1
B2C multi- to single-channel : the effect of removing a consumer channel preference on consumer retailer and channel choice
Ngoh, Cheryl-lyn
;
Mellema, Hillary N.
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 53-65
Persistent link: https://www.econbiz.de/10014472710
Saved in:
2
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
3
Role of community trust in driving brand loyalty in large online B2B communities
Sethi, Amit Rakesh
;
Dash, Satyabhusan
;
Mishra, Abhishek
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 256-272
Persistent link: https://www.econbiz.de/10014473031
Saved in:
4
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
5
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
6
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
7
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
8
The mediating role of cooperative norms in the formation of buyer commitment in the buyer-seller relationship
Vieira, Valter Afonso
;
Mayberry, Robert
;
Boles, James …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1409-1423
Persistent link: https://www.econbiz.de/10014314113
Saved in:
9
Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura
;
Cabanelas, Pablo
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
Saved in:
10
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
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