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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"mul"
~language:"pol"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
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Subject
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Konsumentenverhalten
Relationship marketing
Consumer behaviour
259
Beziehungsmarketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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Online availability
All
Undetermined
191
Free
4
Type of publication
All
Article
366
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
368
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
Multiple languages
Polish
Author
All
Mattila, Anna S.
8
Sharma, Piyush
7
Harris, Lloyd C.
6
Klaus, Philipp
6
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Collier, Joel E.
3
Dagger, Tracey S.
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Jang, Soocheong
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatson, Amanda
2
Benkenstein, Martin
2
Black, Hulda G.
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Das, Gopal
2
Dimitriadis, Sergios
2
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Published in...
All
The journal of services marketing
Journal of business research : JBR
2,260
Journal of retailing and consumer services
2,053
International journal of hospitality management
839
International journal of consumer studies
766
Psychology & marketing
683
Journal of consumer research : JCR ; an interdisciplinary bimonthly
583
Industrial marketing management : the international journal for industrial and high-tech firms
472
Asia Pacific journal of marketing and logistics
430
The journal of product & brand management
405
European journal of marketing : EJM
392
The journal of brand management : an international journal
379
Journal of the Academy of Marketing Science
374
Journal of marketing research : JMR
373
Journal of travel and tourism marketing
368
Management science : journal of the Institute for Operations Research and the Management Sciences
363
Tourism management : research, policies, practice
363
Journal of marketing
361
Journal of marketing management : MM
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of retailing
341
Journal of international consumer marketing
327
Cogent business & management
325
The service industries journal
320
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
319
Journal of marketing communications
316
Marketing letters : a journal of research in marketing
314
International journal of contemporary hospitality management
313
International journal of retail & distribution management
312
The international review of retail, distribution and consumer research
311
Journal of strategic marketing
300
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
298
The journal of consumer marketing
291
Journal of consumer behaviour : an international research review
290
Journal of business ethics : JOBE
289
Journal of fashion marketing and management
289
Marketing intelligence & planning
289
Journal of hospitality marketing & management
287
Technological forecasting & social change : an international journal
282
Journal of economic psychology : research in economic psychology and behavioral economics
258
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Source
All
ECONIS (ZBW)
368
Showing
1
-
10
of
368
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articles prioritized
date (newest first)
date (oldest first)
1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
3
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
4
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
9
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
10
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
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