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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Carlson, Jamie"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~subject:"Einzelhandel"
~subject:"Hong Kong"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Consumer behaviour
Einzelhandel
Hong Kong
Unternehmensdienstleistung
Dienstleistungsqualität
12
Service quality
12
Konsumentenverhalten
9
Customer satisfaction
8
Kundenzufriedenheit
8
Cross-cultural management
4
Interkulturelles Management
4
Cross-cultural competence
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Retail trade
3
Auslandsverlagerung
2
Beziehungsmarketing
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Customer service
2
Dienstleistung
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Kundenservice
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Relationship marketing
2
Services
2
Supplier relationship management
2
Website
2
Adequate service level (ASL)
1
Age group
1
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3
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Article
11
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
11
Language
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English
Chinese
Author
All
Carlson, Jamie
Sharma, Piyush
Mattila, Anna S.
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Edvardsson, Bo
3
Luk, Sherriff T. K.
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Baron, Steve
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Coughlan, Joseph
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
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Published in...
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The journal of services marketing
Journal of business research : JBR
8
Journal of retailing and consumer services
7
Journal of marketing management : MM
6
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Australasian marketing journal
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Electronic markets : the international journal on networked business
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of quality & reliability management
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer marketing
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Psychology & marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
11
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1
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10
of
11
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date (oldest first)
1
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
2
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
3
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
7
An empirical assessment of consumers' evaluations of web site service quality : conceptualizing and testing a formative model
O'Cass, Aron
;
Carlson, Jamie
- In:
The journal of services marketing
26
(
2012
)
6
,
pp. 419-434
Persistent link: https://www.econbiz.de/10009672373
Saved in:
8
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
9
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
10
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
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