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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Huang, Yu-Shan"
~person:"Seger-Guttmann, Tali"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Consumer behaviour
12
Dienstleistungsqualität
12
Konsumentenverhalten
12
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Cross-cultural management
4
Cross-cultural competence
3
Customer service
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kundenservice
3
Beziehungsmarketing
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Dienstleistung
2
Dienstleistungssektor
2
Einzelhandel
2
Gender
2
Geschlecht
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Relationship marketing
2
Retail trade
2
Service industry
2
Services
2
Supplier relationship management
2
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Article
11
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Article in journal
Aufsatz in Zeitschrift
11
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English
Chinese
Author
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Huang, Yu-Shan
Seger-Guttmann, Tali
Sharma, Piyush
Kim, Namwoon
3
Luk, Sherriff T. K.
3
Zhan, Wu
3
Chen, Ivy S. N.
2
Edvardsson, Bo
2
Su, Yong
2
Tam, Jackie L. M.
2
Ahn, Hongmin
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Beatty, Sharon E.
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Dhawan, Abhinav
1
Fung, Chaktin
1
Groth, Markus
1
Ho, Angus
1
Holloway, Betsy Bugg
1
Hosie, Peter J.
1
Javalgi, Rajshekhar G.
1
Joseph, W. Benoy
1
Jouny-Rivier, Elodie
1
Koku, Paul Sergius
1
Kristensson, Per
1
LaRosa, Richard J.
1
Lervik-Olsen, Line
1
Lin, Binshan
1
Lin, Chinho
1
Lloyd, Alison E.
1
Madupalli, Ramana Kumar
1
Mathur, Rajiv
1
Miller, Kenneth E.
1
Nguyen, Conghoang
1
Ozcan, Timucin
1
Poddar, Amit
1
Pritchard, Adrian
1
Rauyruen, Papassapa
1
Reynoso, Javier
1
Roy, Sanjit
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
11
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10
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11
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date (oldest first)
1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
7
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
8
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
9
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
10
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
1
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