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~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
191
Dienstleistungsqualität
134
Service quality
134
Beziehungsmarketing
114
Relationship marketing
114
Consumer behaviour
102
Konsumentenverhalten
102
Customer service
50
Kundenservice
50
Satisfaction
35
Arbeitszufriedenheit
29
Dienstleistungssektor
29
Job satisfaction
29
Service industry
29
Beschwerdemanagement
28
Complaint management
28
Emotion
22
Zufriedenheit
21
Customer experience
17
Lebensqualität
17
Quality of life
17
Services
17
Well-being
16
Arbeitsverhalten
15
Work behaviour
15
Dienstleistung
14
USA
14
United States
14
Einzelhandel
12
Retail trade
12
Customer integration
11
Kundenintegration
11
Loyalty
11
Service encounter
11
Viral marketing
11
Virales Marketing
11
Service recovery
10
Dienstleistungsmarketing
9
Leistungsmotivation
9
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Undetermined
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Article
191
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1
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Article in journal
Aufsatz in Zeitschrift
192
Collection of articles of several authors
1
Sammelwerk
1
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English
Author
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Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Furrer, Olivier
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Kim, Namin
2
Kim, Namwoon
2
Kuppelwieser, Volker
2
Landry, Mikèle
2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Patterson, Paul G.
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
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The journal of services marketing
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
302
Tourism management : research, policies, practice
180
International journal of contemporary hospitality management
179
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
192
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1
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10
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192
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
7
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
8
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
9
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
10
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
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