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~isPartOf:"The journal of services marketing"
~person:"Shahin, Arash"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Service quality
9
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
5
Cross-cultural management
4
Intercultural service encounters
3
Business services
2
Competence
2
Cross-cultural competence
2
Cross-cultural relations
2
Cultural identity
2
Customer service
2
Dienstleistung
2
Einzelhandel
2
Hong Kong
2
Hongkong
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Interkulturelle Kompetenz
2
Kompetenz
2
Kulturelle Identität
2
Kundenservice
2
Lieferantenmanagement
2
Personal cultural orientations
2
Retail trade
2
Services
2
Supplier relationship management
2
Unternehmensdienstleistung
2
Adequate service level (ASL)
1
Age group
1
Altersgruppe
1
Arbeitszufriedenheit
1
Auslandsverlagerung
1
B-to-B-Marketing
1
Betriebsklima
1
Beziehungsmarketing
1
Business-to-business (B2B)
1
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Article
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English
9
Author
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Shahin, Arash
Sharma, Piyush
Staiger, Douglas
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Mattila, Anna S.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
2
Gustafsson, Anders
2
Halvorson, Wade
2
Heerden, Gené van
2
Hollebeek, Linda D.
2
Horky, Alisha Blakeney
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Johnson, Lester W.
2
Kim, Namwoon
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
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The journal of services marketing
International journal of productivity and quality management : IJPQM
10
NBER Working Paper
7
Working paper / National Bureau of Economic Research, Inc.
6
International journal of services and operations management
3
NBER working paper series
3
The TQM journal : the international review of organizational improvement
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
International journal of quality & reliability management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Benchmarking : an international journal
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Economics of education review
1
Frontiers in health policy research
1
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of management research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The American economic review
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
9
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1
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9
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1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
3
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
7
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
8
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
9
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
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