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~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
~subject:"Satisfaction"
~subject:"United States"
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Search: subject_exact:"Testkäufer"
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Beschwerdemanagement
Satisfaction
United States
Dienstleistungsqualität
209
Service quality
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Relationship marketing
96
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
21
Einzelhandel
17
Retail trade
17
Service encounter
14
Emotion
13
Selbstbedienung
12
Self-service
12
Servicescape
11
USA
11
Arbeitszufriedenheit
10
Customer integration
10
Job satisfaction
10
Kundenintegration
10
Service recovery
10
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
Service delivery
9
Services marketing
9
Supplier relationship management
9
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Article
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50
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English
50
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Jang, Soocheong
2
Matos, Celso Augusto de
2
Palmer, Adrian
2
Abney, Alexandra K.
1
Alexandrov, Aliosha
1
Alkire, Linda
1
Allred, Chad R.
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baker, Thomas
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barone, Ada Maria
1
Beatty, Sharon E.
1
Bejou, David
1
Benoit, Sabine
1
Bone, Paula Fitzgerald
1
Bradley, Graham
1
Brady, Michael K.
1
Breazeale, Michael
1
Bruce, Helen L.
1
Buoye, Alexander
1
Carruthers, Janet
1
Cesmeci, Caner
1
Chelminski, Piotr
1
Choi, Beom Joon
1
Chou, En-Yi
1
Collier, Joel E.
1
Cook, Laurel Aynne
1
Coulter, Robin A.
1
Cowart, Kelly O.
1
Del Chiappa, Giacomo
1
Dolen, Willemijn M. van
1
Donato, Carmela
1
Durvasula, Srinivas
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Fan, Alei
1
Ford, Toni-Rochelle S.
1
Frow, Pennie
1
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Published in...
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The journal of services marketing
Working paper / National Bureau of Economic Research, Inc.
112
International journal of hospitality management
93
Journal of retailing and consumer services
70
Journal of business research : JBR
63
International journal of contemporary hospitality management
31
Health care management review : HCM review
29
Service business
29
Journal of hospitality marketing & management
28
Journal of service research : JSR
26
Journal of air transport management
24
The service industries journal
23
Services marketing quarterly
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Managing service quality : MSQ ; an international journal
19
Quality management journal : QMJ
19
Journal of the Academy of Marketing Science
17
Journal of service management
16
NBER working paper series
16
Economics of education review
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of service research
14
Psychology & marketing
14
Asia Pacific journal of marketing and logistics
13
International journal of quality and service sciences
13
European journal of marketing : EJM
12
International journal of quality & reliability management
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
Journal of service theory and practice : JSTP
11
Journal of travel and tourism marketing
11
Marketing intelligence & planning
11
The review of economics and statistics
11
Tourism management : research, policies, practice
11
Health affairs : at the intersection of health, health care, and policy
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
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ECONIS (ZBW)
50
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
6
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
7
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
8
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
9
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
10
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
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