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~isPartOf:"The journal of services marketing"
~subject:"Corporate Social Responsibility"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Sammelwerk"
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Search: subject:"Management"
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Subject
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Corporate Social Responsibility
Relationship marketing
Beziehungsmarketing
225
Consumer behaviour
159
Konsumentenverhalten
159
Customer satisfaction
151
Kundenzufriedenheit
151
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
62
Service industry
62
Beschwerdemanagement
43
Complaint management
43
Services
41
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Markenführung
31
Emotion
30
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Einzelhandel
23
Retail trade
23
Innovation
18
Satisfaction
18
Service encounter
18
Social Web
18
Social web
18
Arbeitszufriedenheit
17
Brand image
17
Customer engagement
17
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Undetermined
127
Free
4
Type of publication
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Article
233
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Sammelwerk
Article in journal
233
Language
All
English
233
Author
All
Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gustafsson, Anders
2
Hansen, John D.
2
Huang, Min-Hsin
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
2
Leisen Pollack, Birgit
2
Liu, Matthew Tingchi
2
Madupalli, Ramana Kumar
2
McColl-Kennedy, Janet R.
2
Neale, Larry
2
Patterson, Paul G.
2
Payne, Adrian
2
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Published in...
All
The journal of services marketing
Journal of business ethics : JOBE
1,405
Journal of business research : JBR
970
Journal of retailing and consumer services
621
Corporate social responsibility and environmental management
604
Industrial marketing management : the international journal for industrial and high-tech firms
452
International journal of hospitality management
376
Business strategy and the environment
357
Business & society
284
Journal of business ethics : JBE
234
Cogent business & management
224
The journal of business & industrial marketing
213
Finance research letters
204
The service industries journal
204
Journal of the Academy of Marketing Science
193
Journal of strategic marketing
187
International journal of contemporary hospitality management
157
The journal of brand management : an international journal
156
Tourism management : research, policies, practice
152
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
135
Journal of travel and tourism marketing
135
Technological forecasting & social change : an international journal
135
International journal of production economics
134
Journal of hospitality marketing & management
131
The journal of product & brand management
131
Asia Pacific journal of marketing and logistics
124
Business horizons
122
Journal of service research : JSR
118
Marketing intelligence & planning
118
Psychology & marketing
118
Corporate governance : the international journal for effective board performance
117
Business ethics : a European review
114
Business ethics quarterly : the journal of the Society for Business Ethics
113
European journal of marketing : EJM
113
Journal of sustainable finance & investment
111
Journal of retailing
109
Journal of service management
109
European research studies
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
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Source
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ECONIS (ZBW)
233
Showing
1
-
10
of
233
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articles prioritized
date (newest first)
date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
4
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
5
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
6
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
7
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
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