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~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
~subject:"Service industry"
~subject:"United States"
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Dienstleistungsqualität
Service industry
United States
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
112
Kundenzufriedenheit
112
Service quality
103
Customer service
40
Kundenservice
40
Dienstleistungssektor
33
Customer integration
30
Kundenintegration
30
Customer experience
27
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Emotion
24
Dienstleistung
21
USA
20
Beschwerdemanagement
19
Complaint management
19
Lieferantenmanagement
19
Social Web
19
Social web
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Loyalty
16
Einzelhandel
15
Retail trade
15
Satisfaction
15
Confidence
14
Customer value
14
Kundenwert
14
Vertrauen
14
Arbeitszufriedenheit
13
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Undetermined
76
Free
1
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Article
129
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Article in journal
129
Aufsatz in Zeitschrift
129
Language
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English
129
Author
All
Klaus, Philipp
5
Holloway, Betsy Bugg
3
Mattila, Anna S.
3
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Dagger, Tracey S.
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akaka, Melissa Archpru
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anaza, Nwamaka A.
1
Anderson, Sidney
1
Arnold, Danny R.
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Benkenstein, Martin
1
Birch, Nancy J.
1
Black, Hulda G.
1
Blocker, Christopher
1
Blocker, Christopher P.
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
210
International journal of hospitality management
148
Journal of business research : JBR
141
The service industries journal
88
Journal of hospitality marketing & management
74
Journal of service research : JSR
73
Journal of travel and tourism marketing
64
International journal of contemporary hospitality management
63
Services marketing quarterly
63
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service management
50
Service business
50
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of service research
37
Cogent business & management
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
36
Tourism management : research, policies, practice
36
The TQM journal : the international review of organizational improvement
35
Journal of strategic marketing
34
International journal of quality and service sciences
29
International journal of electronic customer relationship management : IJECRM
27
International journal of services and operations management
27
Psychology & marketing
27
Asia Pacific journal of marketing and logistics
26
Journal of marketing
26
Managing service quality : MSQ ; an international journal
26
The international journal of bank marketing : IJBM
26
Marketing intelligence & planning
25
The journal of business & industrial marketing
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
23
Journal of air transport management
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
European journal of marketing : EJM
20
International journal of electronic marketing and retailing : IJEMR
19
Journal of service theory and practice : JSTP
19
International journal of productivity and quality management : IJPQM
18
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ECONIS (ZBW)
129
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129
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
6
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
7
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
10
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
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