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~isPartOf:"The journal of services marketing"
~subject:"Kundenintegration"
~subject:"SME"
~subject:"Services marketing"
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Kundenintegration
SME
Services marketing
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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10
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1
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Article
18
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Article in journal
18
Aufsatz in Zeitschrift
18
Language
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English
18
Author
All
Akaka, Melissa Archpru
1
Awan, Maheen Iqbal
1
Barrios, Andrés
1
Bianchi, Constanza
1
Blocker, Christopher
1
Bouman, Nijs
1
Camacho, Sonia
1
Carbonell, Pilar
1
Chen, Ja-shen
1
Cheng, Colin C.
1
Chong, Alain Yee Loong
1
Cronin, J. J.
1
Edvardsson, Bo
1
Estrada-Mejia, Catalina
1
Giang Hoang
1
Gill, Shahbaz Shabbir
1
Gottfridsson, Patrik
1
Hartline, Michael D.
1
Horan, Gillian
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jouny-Rivier, Elodie
1
Kim, Young-Jin
1
Koku, Paul Sergius
1
Lin, Binshan
1
Luu Trong Tuan
1
Martin, Charles L.
1
Melton, Horace
1
O'Dwyer, Michele
1
Ooi, Keng-boon
1
Pujari, Devashish
1
Reynoso, Javier
1
Rodriguez-Escudero, Ana I.
1
Saleem, Muhammad Shoaib
1
Shamim, Amjad
1
Shin, Yuhyung
1
Simonse, Lianne
1
Tan, Boon-in
1
Tang, Yihui
1
Thuy Thu Nguyen
1
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Published in...
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The journal of services marketing
The service industries journal
26
Journal of business research : JBR
17
Journal of service management
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
SpringerLink / Bücher
10
Journal of service research : JSR
9
Service business
9
Services marketing quarterly
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Journal of service research
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
Small business economics : an entrepreneurship journal
5
European journal of marketing
4
Fokus Dienstleistungsmarketing
4
Forum Dienstleistungsmanagement
4
International journal of quality and service sciences
4
Journal of retailing and consumer services
4
Journal of service theory and practice : JSTP
4
Kundenintegration : Forum Dienstleistungsmanagement
4
The journal of business & industrial marketing
4
Administrative Sciences : open access journal
3
Contributions to Economics
3
International journal of innovation : IJI journal
3
International journal of quality & reliability management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of international entrepreneurship
3
Journal of small business and enterprise development
3
Management decision : MD
3
Management revue : socio-economic studies
3
Public management review
3
The TQM journal : the international review of organizational improvement
3
The international journal of human resource management
3
A Research Agenda for Service Marketing
2
Advances in hospitality, tourism, and the services industry (AHTSI) book series
2
Applied Marketing Science / Angewandte Marketingforschung
2
Arbeitspapier / Universität Leipzig, Wirtschaftswissenschaftliche Fakultät, Institut für Öffentliche Finanzen und Public Management, Finanzwissenschaft
2
Arbeitspapiere Unternehmen und Region / R
2
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ECONIS (ZBW)
18
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
3
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
4
Viewpoint: a transformative view for small service firms in the new Latin American service marketplace
Bianchi, Constanza
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 482-488
Persistent link: https://www.econbiz.de/10013407544
Saved in:
5
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
6
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
7
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
8
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
9
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
10
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
1
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