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~isPartOf:"The journal of services marketing"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
129
Service quality
129
Beziehungsmarketing
108
Relationship marketing
108
Consumer behaviour
101
Konsumentenverhalten
101
Customer service
46
Kundenservice
46
Beschwerdemanagement
27
Complaint management
27
Dienstleistungssektor
27
Service industry
27
Satisfaction
22
Emotion
19
Customer experience
17
Arbeitszufriedenheit
16
Job satisfaction
16
Services
15
Dienstleistung
13
USA
13
United States
13
Einzelhandel
12
Retail trade
12
Loyalty
11
Service encounter
10
Service recovery
10
Viral marketing
10
Virales Marketing
10
Customer integration
9
Kundenintegration
9
Betriebliche Wertschöpfung
8
Dienstleistungsmarketing
8
Mobile communications
8
Mobilkommunikation
8
Services marketing
8
Servicescape
8
Value creation
8
Zufriedenheit
8
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190
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191
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191
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English
191
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Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Furrer, Olivier
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Kim, Namin
2
Kim, Namwoon
2
Kuppelwieser, Volker
2
Landry, Mikèle
2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Ngo, Liem Viet
2
O'Cass, Aron
2
Patterson, Paul G.
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Su, Yong
2
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
191
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1
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of
191
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
7
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
8
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
9
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
10
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
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