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~isPartOf:"The service industries journal"
~subject:"Artificial intelligence"
~subject:"Customer value"
~subject:"Vertrauen"
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Artificial intelligence
Customer value
Vertrauen
Customer service
33
Kundenservice
33
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
8
Service industry
8
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
5
Dienstleistung
5
Konsumentenverhalten
5
Salespeople
5
Services
5
Verkaufspersonal
5
Customer integration
4
Kundenintegration
4
Confidence
3
Bank
2
E-commerce
2
Electronic Commerce
2
Emotion
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Employee retention
2
Erfolgsfaktor
2
Firm performance
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Gastronomie
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Großbritannien
2
Information technology
2
Informationstechnik
2
Innovation
2
Kundenwert
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Künstliche Intelligenz
2
Lieferantenmanagement
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Measurement
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Belanche, Daniel
1
Casaló, Luis V.
1
Choi, Beom Joon
1
Das, Saini
1
Edvardsson, Bo
1
Flavián Blanco, Carlos
1
Gruenewald, Kira
1
Isaeva, Neve
1
Joshi, Arun
1
La, Suna
1
Nim, Shubhi
1
Prakash, Ashish Viswanath
1
Saunders, Mark
1
Schepers, Jeroen
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Tronvoll, Bård
1
Xu, Yingzi
1
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The service industries journal
Journal of retailing and consumer services
10
Journal of business research : JBR
5
The journal of services marketing
5
International journal of hospitality management
4
Journal of service management
4
Leveraging AI and emotional intelligence in contemporary business organizations
3
Psychology & marketing
3
Service business
3
European review of service economics and management
2
Gabler Edition Wissenschaft
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of consumer studies
2
International journal of services and operations management
2
Journal of business and psychology
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of service theory and practice
2
Management decision : MD
2
Marktorientiertes Management
2
Technological forecasting & social change : an international journal
2
The journal of business & industrial marketing
2
AI-driven marketing research and data analytics
1
Advances in business information systems and analytics (ABISA) book series
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Amfiteatru economic : an economic and business research periodical
1
Arbeitspapier / Technische Hochschule Darmstadt, Fachbereich I, Rechts- und Wirtschaftswissenschaften, Institut für Volkswirtschaftslehre
1
Artificial intelligence in marketing
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
1
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
1
Contemporary studies of risks in emerging technology
1
Customer engagement marketing
1
Diskussionsbeiträge der Mercator School of Management der Universität Duisburg-Essen, Campus Duisburg
1
Entrepreneurial business and economics review : EBER
1
European management journal
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ECONIS (ZBW)
6
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date (oldest first)
1
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
4
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
6
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
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