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~isPartOf:"The service industries journal"
~subject:"Artificial intelligence"
~subject:"Service quality"
~subject:"Vertrauen"
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Search: subject_exact:"Kunden-Hotline"
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Artificial intelligence
Service quality
Vertrauen
Customer service
33
Kundenservice
33
Dienstleistungsqualität
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
8
Service industry
8
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
5
Dienstleistung
5
Konsumentenverhalten
5
Salespeople
5
Services
5
Verkaufspersonal
5
Customer integration
4
Kundenintegration
4
Confidence
3
Bank
2
Customer value
2
E-commerce
2
Electronic Commerce
2
Emotion
2
Employee retention
2
Erfolgsfaktor
2
Firm performance
2
Gastronomie
2
Großbritannien
2
Information technology
2
Informationstechnik
2
Innovation
2
Kundenwert
2
Künstliche Intelligenz
2
Lieferantenmanagement
2
Measurement
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20
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English
20
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Malhotra, Neeru
2
Ackfeldt, Anna-Lena
1
Ashill, Nicholas
1
Belanche, Daniel
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Cantor, Victor John M.
1
Casaló, Luis V.
1
Chew, Patricia Y. P.
1
Choi, Beom Joon
1
Coman, Alex
1
Das, Saini
1
Ding, Xin
1
Edvardsson, Bo
1
Falter, Mareike
1
Flavián Blanco, Carlos
1
Gruenewald, Kira
1
Hadwich, Karsten
1
Ho, Bach Quang
1
Hofmeister, Johannes
1
Homayounfard, Amir
1
Isaeva, Neve
1
Joshi, Arun
1
Kavanagh, Michael J.
1
La, Suna
1
Lages, Cristiana R.
1
Li, Richard C.
1
Michel, John W.
1
Mukherjee, Avinandan
1
Naor, Michael
1
Nguyen, Nha
1
Nim, Shubhi
1
Prakash, Ashish Viswanath
1
Rajaobelina, Lova
1
Ricard, Line
1
Román, Sergio
1
Saunders, Mark
1
Schepers, Jeroen
1
Shainesh, G.
1
Shamdasani, Prem
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
60
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
40
Journal of service management
22
Journal of service research
21
International journal of contemporary hospitality management
19
Journal of hospitality marketing & management
16
Journal of service research : JSR
16
Journal of service theory and practice
15
Services marketing quarterly
12
Journal of the Academy of Marketing Science
11
International journal of services and operations management
10
Journal of air transport management
10
Journal of service theory and practice : JSTP
10
Psychology & marketing
10
Service business
10
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
International journal of services, economics and management
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of consumer studies
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Business horizons
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
European journal of marketing : EJM
5
International journal of electronic customer relationship management : IJECRM
5
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ECONIS (ZBW)
20
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1
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10
of
20
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date (oldest first)
1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
6
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
7
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
8
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
9
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
10
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
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