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~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Theory"
~subject:"Umweltpolitik"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Übersichtsarbeit"
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Subject
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Beziehungsmarketing
Theory
Umweltpolitik
Relationship marketing
185
Dienstleistungsqualität
146
Service quality
146
Dienstleistungssektor
111
Service industry
111
Customer satisfaction
99
Kundenzufriedenheit
99
Consumer behaviour
93
Konsumentenverhalten
93
Innovation management
82
Innovationsmanagement
82
Innovation
70
Taiwan
45
Brand management
43
Markenführung
43
Knowledge transfer
42
Spain
42
Spanien
42
Wissenstransfer
42
Firm performance
34
Unternehmenserfolg
34
Customer service
33
Kundenservice
33
Knowledge-intensive industry
32
Wissensintensives Unternehmen
32
Dienstleistung
31
Großbritannien
31
Knowledge management
31
Services
31
United Kingdom
31
Wissensmanagement
31
Quality management
29
Qualitätsmanagement
29
Beschwerdemanagement
27
Complaint management
27
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
26
Kundenintegration
26
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Online availability
All
Undetermined
79
Free
2
Type of publication
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Article
190
Book / Working Paper
1
Type of publication (narrower categories)
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Amtsdruckschrift
Article in journal
Übersichtsarbeit
Aufsatz in Zeitschrift
191
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
191
Author
All
Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Chao, Pei
2
Gil Saura, Irene
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
López-Nicolas, Carolina
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Popp, Bastian
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Albuquerque, Pedro H.
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Arnold, Todd J.
1
Arntzen, Erik
1
Asare, Andy Ohemeng
1
Augusto, Mário Gomes
1
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Published in...
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The service industries journal
European journal of operational research : EJOR
1,642
Management science : journal of the Institute for Operations Research and the Management Sciences
1,493
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
1,137
International journal of production research
1,062
International journal of production economics
839
Journal of business research : JBR
757
Computers & operations research : and their applications to problems of world concern ; an international journal
621
Journal of retailing and consumer services
601
Omega : the international journal of management science
595
Industrial marketing management : the international journal for industrial and high-tech firms
507
Research policy : policy, management and economic studies of science, technology and innovation
475
Journal of banking & finance
426
Insurance / Mathematics & economics
381
Journal of economics & management strategy : JEMS
381
OR spectrum : quantitative approaches in management
374
Economics letters
330
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
330
International journal of hospitality management
326
Manufacturing & service operations management : M & SOM
322
Journal of economic dynamics & control
319
Journal of risk and financial management : JRFM
299
Production and operations management : an international journal of the Production and Operations Management Society
297
International journal of industrial organization
279
Journal of business economics : JBE
276
Operations research
263
Journal of business ethics : JOBE
260
Finance research letters
257
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
255
Transportation research / E : an international journal
250
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
238
The journal of services marketing
226
Economic modelling
221
Journal of economic behavior & organization : JEBO
220
Technological forecasting & social change : an international journal
213
Journal of financial economics
209
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
205
The journal of business & industrial marketing
200
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
199
IMA journal of management mathematics
198
INFORMS journal on computing : JOC ; charting new directions in operations research and computer science ; a journal of the Institute for Operations Research and the Management Sciences
196
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ECONIS (ZBW)
191
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1
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10
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191
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date (oldest first)
1
Study on the relations among the customer
knowledge
management
, learning organization, and organizational performance
Shieh, Chich-jen
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10009127023
Saved in:
2
Impact of tacit
knowledge
on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
3
Knowledge
intensive business services and client innovation
Hu, Tai-shan
;
Lin, Chien-yuan
;
Chang, Su-li
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1435-1455
Persistent link: https://www.econbiz.de/10010229436
Saved in:
4
Customer focus, service process fit and customer relationship
management
profitability : the effect of
knowledge
sharing
Fan, Yi Wen
;
Ku, Edward
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 203-223
Persistent link: https://www.econbiz.de/10003964389
Saved in:
5
Objective quality and business performance in service environments : moderating effects of entrepreneurs'
knowledge
and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
6
What prevents effective utilisation of customer
knowledge
in professional B-to-B services? : an empirical study
Nätti, Satu
;
Ojasalo, Jukka
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
Saved in:
7
Knowledge
of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent
;
Fjeldstad, Øystein D.
;
Sasson, Amir
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
Saved in:
8
Customer relationship
management
of the information education services industry in Taiwan: attributes, benefits and relationship
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 29-46
Persistent link: https://www.econbiz.de/10003454655
Saved in:
9
Key account relationship
management
: the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
10
A novel framework for customer complaint
management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
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