//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Customer satisfaction
Salespeople
Customer service
33
Kundenservice
33
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Kundenzufriedenheit
14
Dienstleistungssektor
8
Service industry
8
Beschwerdemanagement
7
Consumer behaviour
5
Dienstleistung
5
Konsumentenverhalten
5
Services
5
Verkaufspersonal
5
Customer integration
4
Kundenintegration
4
Confidence
3
Vertrauen
3
Artificial intelligence
2
Bank
2
Customer value
2
E-commerce
2
Electronic Commerce
2
Emotion
2
Employee retention
2
Erfolgsfaktor
2
Firm performance
2
Gastronomie
2
Großbritannien
2
Information technology
2
Informationstechnik
2
Innovation
2
Kundenwert
2
Künstliche Intelligenz
2
Lieferantenmanagement
2
Measurement
2
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Article in journal
20
Aufsatz in Zeitschrift
20
Language
All
English
20
Author
All
Kim, Wansoo
2
Ok, Chihyung
2
Ashill, Nicholas
1
Babakus, Emin
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Cheng, Yin-hui
1
Choi, Beom Joon
1
Chuang, Shih-chieh
1
Edvardsson, Bo
1
Falter, Mareike
1
Gwinner, Kevin Patrick
1
Hadwich, Karsten
1
Haktanir, Mine
1
Henten, Anders
1
Ho, Bach Quang
1
Homayounfard, Amir
1
Iglesias Argu͏̈elles, Víctor
1
Karatepe, Osman M.
1
La, Suna
1
Lages, Cristiana R.
1
Li, Richard C.
1
Malhotra, Neeru
1
Medler-Liraz, Hana
1
Moliner-Tena, Miguel A.
1
Nguyen, Nha
1
Rajaobelina, Lova
1
Ricard, Line
1
Román, Sergio
1
Seger-Guttmann, Tali
1
Sundbo, Donna
1
Sundbo, Jon
1
Sánchez-García, Javier
1
Tortosa-Edo, Vicent
1
Tronvoll, Bård
1
Tuan Nguyen
1
Ueno, Akiko
1
more ...
less ...
Published in...
All
The service industries journal
Journal of retailing and consumer services
50
The journal of services marketing
48
International journal of hospitality management
46
Journal of business research : JBR
43
Journal of service research : JSR
23
Journal of service research
22
International journal of contemporary hospitality management
15
Journal of retailing
14
Journal of hospitality marketing & management
13
Journal of service management
13
Journal of service theory and practice
12
Service business
12
Psychology & marketing
11
Services marketing quarterly
11
Journal of service theory and practice : JSTP
10
The TQM journal : the international review of organizational improvement
10
International journal of business and economics
8
International journal of services and operations management
8
Journal of the Academy of Marketing Science
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of production economics
7
Journal of air transport management
7
Journal of travel and tourism marketing
7
European journal of marketing : EJM
6
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of quality and service sciences
6
International journal of services, economics and management
6
SpringerLink / Bücher
6
The Cornell hospitality quarterly
6
The international review of retail, distribution and consumer research
6
Tourism management : research, policies, practice
6
Asia Pacific journal of marketing and logistics
5
Business horizons
5
Cogent business & management
5
European research studies
5
International journal of consumer studies
5
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
9
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
10
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->