//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Kundenbindung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CRM (Customer Relationship Management)"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
E-commerce
Kundenbindung
Beziehungsmarketing
184
Relationship marketing
184
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Dienstleistungssektor
11
Electronic Commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Brand management
10
Markenführung
10
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
loyalty
9
service quality
9
Marketing management
8
more ...
less ...
Online availability
All
Undetermined
37
Free
1
Type of publication
All
Article
82
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
83
Aufsatz in Zeitschrift
83
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
83
Author
All
Chao, Pei
2
Gil Saura, Irene
2
Tung, Wei
2
Wu, Cedric Hsi-jui
2
Aksoy, Nilsah Cavdar
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Andronikidis, Andreas
1
Arici, Hasan Evrim
1
Back, Ki-Joon
1
Balaji, M. S.
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barrows, Clayton W.
1
Baum, Tom
1
Baydogan Turkay, Pinar
1
Beatson, Amanda
1
Belanche, Daniel
1
Bellou, Victoria
1
Berenguer Contrí, Gloria
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bloemer, Josée
1
Boardman, Darren
1
Bomfim, Emerson Luiz
1
Briggs, Elten
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Canhoto, Ana Isabel Domingos
1
Cantor, Victor John M.
1
Carrión, Gabriel Cepeda
1
Casado-Díaz, Ana B.
1
Casaló, Luis V.
1
Castillo, Daniela
1
Cetin, Gurel
1
Chang, Chia-Wen
1
more ...
less ...
Published in...
All
The service industries journal
Journal of retailing and consumer services
222
Journal of business research : JBR
135
International journal of hospitality management
122
The journal of services marketing
100
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
SpringerLink / Bücher
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
51
International journal of electronic customer relationship management : IJECRM
51
Journal of service research : JSR
48
Service business
46
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of travel and tourism marketing
45
Journal of service management
39
Cogent business & management
36
Asia Pacific journal of marketing and logistics
35
Tourism management : research, policies, practice
35
Journal of strategic marketing
33
Journal of the Academy of Marketing Science
31
The TQM journal : the international review of organizational improvement
31
Gabler Edition Wissenschaft
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
27
The international journal of bank marketing : IJBM
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of retailing
26
International journal of quality and service sciences
25
Marketing intelligence & planning
25
International journal of business information systems : IJBIS
24
Journal of marketing
24
Psychology & marketing
24
The journal of business & industrial marketing
24
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Springer eBook Collection / Business and Economics
22
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
more ...
less ...
Source
All
ECONIS (ZBW)
83
Showing
1
-
10
of
83
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
6
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
7
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
8
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
9
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
10
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->