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~isPartOf:"The service industries journal"
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Search: subject:"Leistungsmessung"
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Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
20
Service quality
20
Taiwan
10
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungssektor
7
Service industry
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Hotellerie
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Balanced Scorecard
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Balanced scorecard
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Data envelopment analysis
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Innovationsmanagement
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Productivity
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Qualitätsmanagement
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Spain
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Spanien
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performance
4
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Callcenter
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service quality
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Arbeitsverhalten
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Corporate social responsibility
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Dienstleistung
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Financial services
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Finanzdienstleistung
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49
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49
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Backhouse, Chris J.
2
Chang, Hsin Hsin
2
Dun, Zanna van
2
Henseler, Jörg
2
Jaaron, Ayham A. M.
2
Park, Sang-June
2
Aksu, Mine
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Assaf, A. Georges
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1
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1
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1
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1
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1
Brown, Michael
1
Carmichael, Fiona
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Cetin, Ayse Tansel
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Chang, Hung-fan
1
Chang, Ting-yueh
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1
Erčulj, Vanja
1
Fan, Chiang Ku
1
Fu, Hwai-hui
1
Gallouj, Fai͏̈z
1
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The service industries journal
International journal of production research
161
The international journal of productivity and performance management : IJPPM
147
International journal of production economics
122
Public performance & management review
113
Benchmarking : an international journal ; BIJ
102
SpringerLink / Bücher
101
Journal of business research : JBR
94
International journal of productivity and quality management : IJPQM
91
Omega : the international journal of management science
78
The international journal of productivity and performance management
78
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
European journal of operational research : EJOR
62
International journal of hospitality management
58
Journal of management accounting research : JMAR
57
International journal of quality & reliability management
55
Journal of business ethics : JOBE
53
Management accounting research
53
International journal of business excellence
52
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of business performance management
51
Journal of banking & finance
49
Business process management journal
48
International journal of services and operations management
48
Discussion paper series / IZA
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
NBER working paper series
47
The journal of alternative investments
46
International journal of logistics systems and management
44
International journal of project management : the journal of The International Project Management Association
44
The accounting review : a publication of the American Accounting Association
44
Working paper / National Bureau of Economic Research, Inc.
44
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
43
Management science : journal of the Institute for Operations Research and the Management Sciences
43
International public management journal
42
Public management review
42
The international journal of human resource management
42
Total quality management & business excellence
41
The journal of portfolio management : JPM
40
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ECONIS (ZBW)
49
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49
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1
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
3
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
4
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
7
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
8
Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
Saved in:
9
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
Saved in:
10
The dynamics of service productivity and value creation : a service life cycle perspective
Janeschek, Sabine
;
Hottum, Peter
;
Kicherer, Florian
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 366-377
Persistent link: https://www.econbiz.de/10009732911
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