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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
235
Dienstleistungsqualität
177
Service quality
177
Quality management
96
Qualitätsmanagement
96
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
service quality
51
customer satisfaction
47
Arbeitszufriedenheit
38
Job satisfaction
38
Measurement
28
Messung
28
Taiwan
26
Product quality
23
Produktqualität
23
Hospital
20
Krankenhaus
20
Higher education institution
17
Hochschule
17
Kano model
16
Employee retention
14
Gesundheitsversorgung
14
Health care
14
Mitarbeiterbindung
14
Students
14
Studierende
14
satisfaction
14
Dienstleistungssektor
13
Service industry
13
Customer service
12
Kundenservice
12
customer loyalty
12
higher education
12
Emotion
11
Gesundheitswesen
11
Health care system
11
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Undetermined
119
Free
1
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Article
231
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4
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Article in journal
235
Aufsatz in Zeitschrift
235
Conference paper
10
Konferenzbeitrag
10
Case study
6
Fallstudie
6
Collection of articles of several authors
4
Sammelwerk
4
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English
235
Author
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Marimon, Frederic
7
Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Mas-Machuca, Marta
3
Park, Sang-June
3
Santouridis, Ilias
3
Yi, Youjae
3
Berbegal-Mirabent, Jasmina
2
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chen, Chun-mei
2
Cheng, Ching-Chan
2
Cudney, Elizabeth A.
2
Eklöf, Jan A.
2
Guglielmetti Mugion, Roberta
2
Hallencreutz, Jacob
2
He, Zhen
2
Hyŏn, Chae-hun
2
Kaya, İhsan
2
Koc, Erdogan
2
Kuo, Tsuang
2
Lee, Bruce C. Y.
2
Lee, Yeong-Ran
2
Lin, Shu-ping
2
Löfgren, Martin
2
Ma, Liang
2
Madzík, Peter
2
Materla, Tejaswi
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Musella, Flaminia
2
Pai, Fan-Yun
2
Pakdil, Fatma
2
Parmler, Johan
2
Petnji Yaya, Luc Honore
2
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
193
The service industries journal
173
Tourism management : research, policies, practice
169
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
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ECONIS (ZBW)
235
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1
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10
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235
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1
Does emotion affect distance learning students'
satisfaction
during the COVID-19 lockdown?
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
;
Zanda, …
- In:
Total quality management & business excellence
34
(
2023
)
7/8
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer
satisfaction
information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Customer
satisfaction
: dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
4
A psychometric data science approach to study latent variables : a case of class quality and student
satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
5
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
6
Assessment of student
satisfaction
model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
7
Role of brand heritage in local and franchise restaurant service
Ahn, Jiseon
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1882-1895
Persistent link: https://www.econbiz.de/10014369732
Saved in:
8
Decision-making on job
satisfaction
improvement programmes using fuzzy QFD model : a case study in Ethiopia
Filketu, Sisay
;
Dvivedi, Akshay
;
Abebe, Birhanu Beshah
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1068-1091
Persistent link: https://www.econbiz.de/10012199815
Saved in:
9
Regional bias when benchmarking services using customer
satisfaction
scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
10
Developing a decomposed alumni
satisfaction
model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
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