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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Brand image"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Service quality
Consumer behaviour
66
Konsumentenverhalten
66
Dienstleistungsqualität
40
Customer satisfaction
39
Kundenzufriedenheit
39
Beziehungsmarketing
32
Relationship marketing
32
Quality management
17
Qualitätsmanagement
17
Taiwan
10
Product quality
9
Produktqualität
9
customer satisfaction
9
Markenimage
8
service quality
7
Online retailing
6
Online-Handel
6
customer loyalty
6
Customer service
5
Customer value
5
Emotion
5
Gastronomie
5
Kundenservice
5
Kundenwert
5
Restaurant industry
5
Structural equation model
5
Strukturgleichungsmodell
5
Viral marketing
5
Virales Marketing
5
loyalty
5
satisfaction
5
E-commerce
4
Einzelhandel
4
Electronic Commerce
4
Measurement
4
Messung
4
Retail trade
4
Social Web
4
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46
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English
46
Author
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Wu, Shwu-ing
3
Dahlgaard, Jens Jörn
2
Jang, Jiun-yi
2
Arslanagić, Maja
1
Ažman, Slavko
1
Bahar, Reyhan
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Bäckström, Ingela
1
Casadesús, Martí
1
Chan, Heidi H. T.
1
Chan, Hsiu-ju
1
Chang, Hsin Hsin
1
Chang, Peng-Chan
1
Chang, Sue-Ting
1
Chang, Tien-Hsiang
1
Chen, Cheng-Ta
1
Chen, Chih Ta
1
Chen, Ja-Shen
1
Chen, Mu-Chen
1
Chen, Yi-Fong
1
Cheng, Ching-Chan
1
Cheng, Wan Jung
1
Chien, Chao-Han
1
Chin, Jiung-bin
1
Chou, Wen-chin
1
Chuang, Chun-Ling
1
Chuang, Wang-Ching
1
Clavel San Emeterio, Mónica
1
Dado, Jaroslav
1
Dahlgaard-Park, Su Mi
1
De-cheng, Wen
1
Dlačić, Jasmina
1
Eriksson, Maria
1
Fang, Wenchang
1
Fernández-Ortiz, Rubén
1
Fu, Hsin-Pin
1
Fuentes Lombardo, Guadalupe
1
Gomelj Omerzel, Doris
1
Gomišček, Boštjan
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
452
Journal of retailing and consumer services
439
International journal of hospitality management
246
The journal of product & brand management
244
The journal of brand management : an international journal
212
Psychology & marketing
126
Asia Pacific journal of marketing and logistics
116
The journal of services marketing
114
Journal of travel and tourism marketing
99
Journal of hospitality marketing & management
96
European journal of marketing : EJM
95
International journal of contemporary hospitality management
95
Cogent business & management
86
Journal of marketing communications
78
The service industries journal
78
Journal of international consumer marketing
77
Services marketing quarterly
72
Marketing intelligence & planning
69
The journal of consumer marketing
63
Journal of strategic marketing
62
Journal of global marketing
59
International journal of consumer studies
57
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
57
Journal of the Academy of Marketing Science
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of marketing
56
Tourism management : research, policies, practice
56
Journal of Islamic marketing
55
International marketing review
54
Marketing letters : a journal of research in marketing
53
Journal of fashion marketing and management
50
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
50
Journal of service research : JSR
47
Service business
46
International journal of retail & distribution management
43
Journal of promotion management : innovations in planning and applied research
43
International journal of internet marketing and advertising : IJIMA
42
Journal of marketing management : MM
42
Journal of Asian finance, economics and business : JAFEB
41
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ECONIS (ZBW)
46
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
6
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
7
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
8
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
9
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
10
Applying FSE to enhance customer value by improving store image in different consumer groups
Fu, Hsin-Pin
;
Chang, Tien-Hsiang
;
Lin, Arthu
;
Lin, Sheng-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 481-500
Persistent link: https://www.econbiz.de/10011723707
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