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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Complaint management"
~subject:"Job satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Complaint management
Job satisfaction
Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
126
Service quality
126
Quality management
60
Qualitätsmanagement
60
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
39
Konsumentenverhalten
39
service quality
34
customer satisfaction
28
Taiwan
23
Measurement
18
Messung
18
Product quality
17
Produktqualität
17
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Hospital
10
Kano model
10
Krankenhaus
10
higher education
10
satisfaction
10
Students
9
Studierende
9
Customer service
8
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
Kundenservice
8
Service industry
8
Emotion
7
Gesundheitsversorgung
7
Health care
7
Patienten
7
Patients
7
customer loyalty
7
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16
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Aufsatz in Zeitschrift
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16
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2
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2
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1
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English
16
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Raharjo, Hendry
2
Abosag, Ibrahim
1
Bahar, Reyhan
1
Casadesús, Martí
1
Chang, Tsang-Chuan
1
Chang, Tsun-jin
1
Chao, Chih-Yang
1
Chen, Kuen-Suan
1
Chen, Yu-Fan
1
Cheng, Chao-Jih
1
Cho, Chul-Ho
1
Di Pietro, Laura
1
Eklöf, Jan A.
1
García-Bernal, Javier
1
Gruber, Thorsten
1
Guglielmetti Mugion, Roberta
1
Hartono, Markus
1
Huang, Chiao-Tzu
1
Hung, Kuei-chung
1
Hus, Sheng-Hsun
1
Hyŏn, Chae-hun
1
Jyoti, Jeevan
1
Kilic, Recep
1
Koc, Erdogan
1
Kour, Sumeet
1
Ku, Pei-Yu
1
Kuo, Tsuang
1
Lin, Ming-yuan
1
Lin, Yen-Hui
1
Löfgren, Martin
1
Marimon, Frederic
1
Pantouvakis, Angelos
1
Petnji Yaya, Luc Honore
1
Pires, António Ramos
1
Ramírez Alesón, Marisa
1
Reppel, Alexander
1
Río Rama, María de la Cruz del
1
Santouridis, Ilias
1
Saraiva, Margarida
1
Selivanova, Irina
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
75
Journal of business research : JBR
70
Journal of retailing and consumer services
50
The journal of services marketing
43
Journal of hospitality marketing & management
35
International journal of contemporary hospitality management
26
Service business
21
The service industries journal
21
Journal of service research : JSR
20
Journal of service management
18
Services marketing quarterly
16
Tourism management : research, policies, practice
16
European journal of marketing : EJM
14
Journal of the Academy of Marketing Science
14
Journal of travel and tourism marketing
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Journal of air transport management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of marketing
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Journal of vocational behavior
11
The journal of business & industrial marketing
11
Asia Pacific journal of marketing and logistics
10
Journal of hospitality and tourism insights
10
Journal of retailing
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Marketing letters : a journal of research in marketing
10
Cogent business & management
9
Journal of business ethics : JOBE
9
Managing service quality : MSQ ; an international journal
9
Psychology & marketing
9
Journal of service research
8
Journal of strategic marketing
8
Total quality management & business excellence
8
Tourism management perspectives : TMP
8
Administrative Sciences : open access journal
7
European journal of marketing
6
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ECONIS (ZBW)
16
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1
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
2
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
3
Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
6
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
7
Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José
;
Río Rama, María de la Cruz del
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
Saved in:
8
What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?
Cho, Chul-Ho
;
Hyŏn, Chae-hun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 818-835
Persistent link: https://www.econbiz.de/10011581099
Saved in:
9
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
10
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
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