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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~subject:"Qualitätsmanagement"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Qualitätsmanagement
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
45
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
25
Higher education institution
22
Hochschule
22
Measurement
20
Messung
20
Hospital
19
Krankenhaus
19
Dienstleistungssektor
16
Service industry
16
higher education
15
Students
13
Studierende
13
Performance measurement
12
Performance-Messung
12
quality
11
Arbeitszufriedenheit
10
E-commerce
10
Electronic Commerce
10
Gesundheitsversorgung
10
Health care
10
Job satisfaction
10
Studium
10
University education
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Kano model
9
quality management
9
Customer service
8
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117
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4
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121
Conference paper
8
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8
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English
121
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Dahlgaard, Jens Jörn
5
Dahlgaard-Park, Su Mi
4
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
He, Zhen
2
Madzík, Peter
2
Marimon, Frederic
2
Murmura, Federica
2
Perramon, Jordi
2
Raharjo, Hendry
2
Wang, Kung-Jeng
2
Adel, Riham
1
Ali, Noor Azman
1
Alonso-Almeida, M. Mar
1
Amat Salas, Oriol
1
Amritesh
1
Arslanagić, Maja
1
Asif, Muhammad
1
Augustyn, Marcjanna M.
1
Ažman, Slavko
1
Bahar, Reyhan
1
Baković, Tomislav
1
Barquero Cabrero, José Daniel
1
Baser, Onur
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Bulut, Emrah
1
Bäckström, Ingela
1
Carlgren, Lisa
1
Casadesús, Martí
1
Casolani, Nicola
1
Cassia, Fabio
1
Chan, Heidi H. T.
1
Chan, Hsiu-ju
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
239
International journal of hospitality management
207
Journal of business research : JBR
128
The journal of services marketing
109
Journal of hospitality marketing & management
85
The TQM journal : the international review of organizational improvement
84
International journal of contemporary hospitality management
83
International journal of quality & reliability management
74
International journal of productivity and quality management : IJPQM
73
The service industries journal
73
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Quality management journal : QMJ
63
Total quality management & business excellence
62
Cogent business & management
59
International journal of quality and service sciences
52
International journal of services and operations management
51
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
35
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
33
International journal of services, economics and management
33
Managing service quality : MSQ ; an international journal
31
The international journal of bank marketing : IJBM
30
International journal of business information systems : IJBIS
29
Journal of strategic marketing
27
Psychology & marketing
27
International journal of production research
26
Journal of service research
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Benchmarking : an international journal ; BIJ
22
Journal of internet commerce
22
Auditing : a journal of practice & theory
21
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ECONIS (ZBW)
121
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121
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1
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
2
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
3
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
4
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
5
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
6
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
7
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
8
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
9
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
10
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
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