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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Gesundheitswesen"
~subject:"Produktqualität"
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Gesundheitswesen
Produktqualität
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
47
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Taiwan
29
customer satisfaction
26
Higher education institution
22
Hochschule
22
Measurement
20
Messung
20
Hospital
19
Krankenhaus
19
Dienstleistungssektor
16
Service industry
16
higher education
15
Students
13
Studierende
13
Performance measurement
12
Performance-Messung
12
quality
11
Arbeitszufriedenheit
10
E-commerce
10
Electronic Commerce
10
Gesundheitsversorgung
10
Health care
10
Job satisfaction
10
Studium
10
University education
10
Kano model
9
quality management
9
Customer service
8
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38
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3
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English
38
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Dahlgaard, Jens Jörn
3
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Augustyn, Marcjanna M.
1
Baser, Onur
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Carlgren, Lisa
1
Chang, Peng-Chan
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
Chen, Hsin-i
1
Chen, I-Shuo
1
Chen, Jui-Kuei
1
Chen, Mu-Chen
1
Chen, Yi-Fong
1
Cheng, Ching-Chan
1
Chien, Kang-Min
1
Chuang, Chun-Ling
1
Chuang, Wang-Ching
1
Cinaroglu, Songul
1
Coelho, Pedro S.
1
Cronemyr, Peter
1
Dahari, Zainurin
1
Dahlgaard-Park, Su Mi
1
De, Kalyan Kumar
1
Di Pietro, Laura
1
Elshaer, Ibrahim A.
1
Fang, Wenchang
1
Fotiadis, Anestis K.
1
Fredriksson, Maria
1
Gomelj Omerzel, Doris
1
Greenhut, Ayala Kobo
1
Guglielmetti Mugion, Roberta
1
He, Shuguang
1
He, Zhen
1
Hsu, Chia-Lin
1
Hsu, Fu-Sung
1
Huang, Chi-Tsun
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The TQM journal : the international review of organizational improvement
34
International journal of hospitality management
29
International journal of productivity and quality management : IJPQM
29
Journal of health organization and management
29
Quality management journal : QMJ
28
Total quality management & business excellence
27
NBER Working Paper
25
Health care management review : HCM review
24
Journal of business research : JBR
24
NBER working paper series
23
International journal of production research
22
International journal of quality & reliability management
22
Journal of health economics
20
The service industries journal
18
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
International journal of quality and service sciences
15
Health marketing quarterly
14
Journal of service management
14
International journal of industrial organization
13
CHE research paper
12
International journal of production economics
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : an international journal of the Production and Operations Management Society
12
Technological forecasting & social change : an international journal
12
The journal of services marketing
12
Health economics
11
Journal of retailing and consumer services
11
Service business
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
Cogent business & management
10
Discussion paper / Centre for Economic Policy Research
10
European research studies
10
International journal of contemporary hospitality management
10
International journal of services and operations management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
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ECONIS (ZBW)
38
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1
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
2
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
3
Medical tourism
service
quality
: finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
4
The effect of creating new secondary health services on patients' perceptions : a Kano
service
quality
analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
5
Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe
- In:
Total quality management & business excellence : an …
25
(
2014
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
Saved in:
6
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
9
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
10
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
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