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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
148
Service quality
148
Beziehungsmarketing
86
Relationship marketing
86
Quality management
76
Qualitätsmanagement
76
Consumer behaviour
49
Konsumentenverhalten
49
service quality
37
Taiwan
32
customer satisfaction
28
Product quality
22
Produktqualität
22
Measurement
19
Messung
19
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Hospital
12
Job satisfaction
12
Krankenhaus
12
Customer service
11
Dienstleistungssektor
11
Kano model
11
Kundenservice
11
Service industry
11
Customer value
10
Kundenwert
10
higher education
10
satisfaction
10
E-commerce
9
Electronic Commerce
9
Structural equation model
9
Strukturgleichungsmodell
9
Students
9
Studierende
9
Performance measurement
8
Performance-Messung
8
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English
218
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Dahlgaard, Jens Jörn
5
Marimon, Frederic
4
Yang, Ching-chow
4
Baković, Tomislav
3
Casadesús, Martí
3
Chang, Hsin Hsin
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
He, Zhen
3
Pakdil, Fatma
3
Petnji Yaya, Luc Honore
3
Santouridis, Ilias
3
Chang, Tsang-Chuan
2
Chen, Ching-fu
2
Cheng, Ching-Chan
2
Dwivedi, Yogesh Kumar
2
Geum, Youngjung
2
Hossain, Mohammad Alamgir
2
Hyŏn, Chae-hun
2
Ku, Edward C. S.
2
Kuo, Tsuang
2
Lin, Shu-ping
2
Lin, Wen-bao
2
Löfgren, Martin
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Pai, Fan-Yun
2
Pantouvakis, Angelos
2
Park, Yongtae
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Tontini, Gerson
2
Trivellas, Panagiotis
2
Tsao, Wen-chin
2
Wang, Kung-Jeng
2
Yeh, Tsu-Ming
2
Yuen, Kum Fai
2
Zhang, Min
2
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
1,019
Journal of retailing and consumer services
854
International journal of hospitality management
593
Industrial marketing management : the international journal for industrial and high-tech firms
552
SpringerLink / Bücher
530
The journal of services marketing
366
The service industries journal
347
Tourism management : research, policies, practice
266
International journal of contemporary hospitality management
263
Journal of travel and tourism marketing
256
The journal of business & industrial marketing
254
Journal of the Academy of Marketing Science
252
Journal of hospitality marketing & management
239
Journal of strategic marketing
231
Psychology & marketing
211
IMF Staff Country Reports
202
Journal of marketing
201
Journal of service research : JSR
199
Journal of service management
188
Asia Pacific journal of marketing and logistics
181
Cogent business & management
177
International journal of electronic customer relationship management : IJECRM
166
Services marketing quarterly
166
European journal of marketing : EJM
163
Journal of retailing
161
Journal of marketing management : MM
156
Service business
153
International journal of production economics
141
Gabler Edition Wissenschaft
138
Marketing intelligence & planning
138
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
European journal of operational research : EJOR
131
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
129
The journal of brand management : an international journal
129
The journal of product & brand management
126
The international journal of bank marketing : IJBM
124
International journal of production research
123
Technological forecasting & social change : an international journal
123
Tourism management perspectives : TMP
123
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ECONIS (ZBW)
218
Showing
1
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10
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218
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1
A multilevel analysis of
customer
engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
2
Measuring
customer
value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
3
The influence of
customer
participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
4
How can social networking sites help build
customer
loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
5
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
6
Improving risk assessment for
customer
-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
7
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
8
Applying FSE to enhance
customer
value by improving store image in different consumer groups
Fu, Hsin-Pin
;
Chang, Tien-Hsiang
;
Lin, Arthu
;
Lin, Sheng-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 481-500
Persistent link: https://www.econbiz.de/10011723707
Saved in:
9
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
10
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
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