//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Electronic Commerce
Hospital
Dienstleistungsqualität
115
Service quality
115
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Hotellerie
39
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
29
Relationship marketing
29
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
17
Tourismus
16
Krankenhaus
11
Tourism industry
11
Tourismuswirtschaft
11
Tourism employees
9
Tourismusberufe
9
Air passenger transport
8
Airline
8
Arbeitsverhalten
8
Customer service
8
Fluggesellschaft
8
Gastgewerbe
8
Hospitality industry
8
Kundenservice
8
Passagierluftverkehr
8
Taiwan
8
Viral marketing
8
Virales Marketing
8
Work behaviour
8
Führungsstil
7
Leadership style
7
Performance measurement
7
Performance-Messung
7
Quality management
7
International tourism
6
Internationaler Tourismus
6
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Ghazali Musa
2
Sedigheh Moghavvemi
2
Bradley, Graham L.
1
Calveras, Aleix
1
Chandy, Jacob John Chiremel
1
Che Ruhana Isa
1
De Kervenoael, Ronan
1
Deng, Shengliang
1
Dooley, Larry M.
1
Fong, Davis Ka Chio
1
Goh, Edwin
1
Gounaris, Spiros
1
Han, Heesup
1
Hao, Jin-Xing
1
Hasan, Md. Rajibul
1
Hu, Feng
1
Hyun, Sunghyup Sean
1
Iranmanesh, Mohammad
1
Kaminakis, Kostas
1
Kanapathy, Kanagi A. P.
1
Karantinou, Kalipso
1
Koritos, Christos
1
Law, Chun Hung Roberts
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Yong
1
Luu Trong Tuan
1
Mustapha, Mohd Zulkhairi
1
Ormond, Meghann
1
Qiu, Shaoping
1
Radojevic, Tijana
1
Schwob, Alexandre
1
So, Kevin Kam Fung
1
Sparks, Beverley
1
Stanic, Nenad
1
Stanisic, Nemanja
1
Suhaiza Zailani
1
Suhana Mohezar Ali
1
Teichert, Thorsten
1
Thinaranjeney Thirumoorthi
1
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
Health care management review : HCM review
73
International journal of hospitality management
63
Journal of health economics
41
Journal of health organization and management
37
Quality management journal : QMJ
33
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
23
International journal of contemporary hospitality management
23
Health economics
22
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Service business
13
The European journal of health economics
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of electronic customer relationship management : IJECRM
11
Technological forecasting & social change : an international journal
11
Cogent business & management
10
International journal of health care finance and economics
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of operations management
10
European journal of operational research : EJOR
9
Health economics review
9
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
2
Leveraging human-robot interaction in hospitality services : incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social rob...
De Kervenoael, Ronan
;
Hasan, Md. Rajibul
;
Schwob, Alexandre
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012165578
Saved in:
3
How servant leadership and self-efficacy interact to affect service quality in the hospitality industry : a polynomial regression with response surface analysis
Qiu, Shaoping
;
Dooley, Larry M.
;
Xie, Lei
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165586
Saved in:
4
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
5
All-inclusive and value creation in hospitality : vidence from a mature destination : 2001-2017
Calveras, Aleix
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 234-246
Persistent link: https://www.econbiz.de/10012128609
Saved in:
6
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
7
Connecting with prospective medical tourists online : a cross-sectional analysis of private hospital websites promoting medical tourism in India, Malaysia and Thailand
Sedigheh Moghavvemi
;
Ormond, Meghann
;
Ghazali Musa
;
Che …
- In:
Tourism management : research, policies, practice
58
(
2017
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011634682
Saved in:
8
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
9
Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals
Suhaiza Zailani
;
Suhana Mohezar Ali
;
Iranmanesh, Mohammad
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 159-167
Persistent link: https://www.econbiz.de/10011555690
Saved in:
10
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->