//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"bos"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"spa"
~person:"Mattila, Anna S."
~source:"econis"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 14 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
38
Service quality
38
Beziehungsmarketing
37
Relationship marketing
37
Customer satisfaction
36
Kundenzufriedenheit
36
Beschwerdemanagement
24
Complaint management
24
Gastronomie
21
Restaurant industry
21
Corporate Social Responsibility
20
Corporate social responsibility
20
Hotel industry
20
Hotellerie
20
USA
18
United States
18
Emotion
16
Gastgewerbe
14
Hospitality industry
14
Experiment
13
Preismanagement
13
Pricing strategy
13
Customer service
10
Kundenservice
10
Advertising effects
8
Gender
8
Internet marketing
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
6
Hospital
6
more ...
less ...
Online availability
All
Undetermined
94
Free
5
Type of publication
All
Article
162
Type of publication (narrower categories)
All
Amtsdruckschrift
Article in journal
Bibliografie
Bibliographie enthalten
Conference paper
Konferenzbeitrag
Ratgeber
Aufsatz in Zeitschrift
161
Aufsatz im Buch
8
Book section
8
Reprint
1
more ...
less ...
Language
All
Bosnian
Bulgarian
German
English
Spanish
Author
All
Mattila, Anna S.
Wittenberg, Erich
775
Gupta, Rangan
582
Zwirner, Christian
493
Nijkamp, Peter
459
Bahmani-Oskooee, Mohsen
457
Audretsch, David B.
359
Gil-Alaña, Luis A.
359
Cheng, T. C. E.
356
Hassan, M. Kabir
350
Apergēs, Nikolaos
340
Wright, Mike
333
Belke, Ansgar
324
Schiereck, Dirk
317
Wagner, Gert G.
316
Kemfert, Claudia
309
Narayan, Paresh Kumar
309
Kraus, Sascha
308
Nierhaus, Wolfgang
308
Lee, Chien-chiang
306
Frey, Bruno S.
305
Tiwari, Aviral Kumar
303
Wohlrabe, Klaus
302
Eichengreen, Barry
300
Fuest, Clemens
299
Fabozzi, Frank J.
297
Tsionas, Efthymios G.
292
Cebula, Richard J.
286
Hasan, Iftekhar
285
Zimmermann, Klaus F.
276
Lien, Da-hsiang Donald
274
Stiglitz, Joseph E.
273
Zhang, Wei
272
Smyth, Russell
267
Michelsen, Claus
266
Phillips, Peter C. B.
264
Chan, Kam C.
263
Güth, Werner
262
Faff, Robert W.
261
Wagner, Joachim
259
Zülch, Henning
258
more ...
less ...
Published in...
All
International journal of hospitality management
49
Journal of business research : JBR
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The journal of services marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Cornell hospitality quarterly : CQ
8
International journal of contemporary hospitality management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of service management
4
Journal of travel and tourism marketing
4
Journal of service research
3
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism management : research, policies, practice
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Electronic commerce research
1
European journal of marketing
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
The journal of product & brand management
1
The real estate finance journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
121
-
130
of
162
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
121
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
122
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
123
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
124
Existential guilt and preferential treatment : the case of an airline upgrade
Mattila, Anna S.
;
Hanks, Lydia
;
Zhang, Lu
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
5
,
pp. 591-599
Persistent link: https://www.econbiz.de/10009791051
Saved in:
125
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
126
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
127
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
128
The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers
Xie, Hui
;
Kerstetter, Deborah L.
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 152-159
Persistent link: https://www.econbiz.de/10009406143
Saved in:
129
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
130
The impact of prevention versus promotion hope on CSR activities
Kim, Ellen Eun Kyoo
;
Kang, Juhee
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10009406153
Saved in:
First
Prev
8
9
10
11
12
13
14
15
16
17
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->