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~language:"eng"
~person:"Wang, Edward Shih-tse"
~subject:"Hongkong"
~subject:"Service quality"
~subject:"Social Web"
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Hongkong
Service quality
Social Web
Taiwan
8
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Customer satisfaction
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
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2
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Wang, Edward Shih-tse
Ravenhill, John
9
Chen, Edward K. Y.
8
Cheung, Yin-Wong
8
Chowdhury, Anis
8
Chen, Ching-fu
6
Chinn, Menzie David
6
Sung, Yun Wing
6
Emery, Robert Firestone
5
Fujii, Eiji
5
Lau, Lawrence J.
5
Nelson, Richard R.
5
Pack, Howard
5
Rhee, S. Ghon
5
Chi, Wuchun
4
Chow, Peter C. Y.
4
Groenewold, Nicolaas
4
Kellman, Mitchell H.
4
Lee, Tzong-ru
4
Li, Kui-wai
4
Redding, S. Gordon
4
Skully, Michael T.
4
Tang, Sam Hak Kan
4
Warner, Malcolm
4
Wilson, Peter
4
Young, Alwyn
4
Yu, Zongxian
4
Aspalter, Christian
3
Balassa, Béla A.
3
Chan, Ya-hui
3
Chang, Yu-chun
3
Chen, Tser-yieth
3
Chiou, Wan-jiun Paul
3
Chiu, Lee-in Chen
3
Deyo, Frederic C.
3
Fung, Kwok-chiu
3
Gerlach, Stefan
3
Granrose, Cherlyn S.
3
Huang, Huichi
3
Islam, Iyanatul
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Services marketing quarterly
2
International journal of electronic marketing and retailing : IJEMR
1
International journal of services and standards
1
The service industries journal
1
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ECONIS (ZBW)
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1
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
2
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
- In:
International journal of services and standards
7
(
2011
)
3/4
,
pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
Saved in:
3
Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung
;
Lin, Julia Ying-chao
;
Wang, …
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
Saved in:
4
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
5
Information quality, online community and trust : a study of antecedents to shoppers' website loyalty
Wang, Michael Chih-hung
;
Wang, Edward Shih-tse
;
Cheng, …
- In:
International journal of electronic marketing and …
2
(
2008/09
)
3
,
pp. 203-219
Persistent link: https://www.econbiz.de/10003801511
Saved in:
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