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~language:"eng"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Book section"
~type_genre:"Hochschulschrift"
~type_genre:"Working Paper"
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Search: subject_exact:"Experimental design"
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Dienstleistungsqualität
Experiment
227
experimental design
154
Experimental design
135
Consumer behaviour
91
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91
Theorie
66
Theory
65
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39
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38
Experimentelle Ökonomik
34
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32
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26
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24
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24
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18
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18
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Balaji, M. S.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Boukis, Achilleas
1
Büttgen, Marion
1
Dinsmore, John
1
Disse, Isabel Kittyma
1
Drennan, Judy
1
Ertz, Elias
1
Esmark Jones, Carol L.
1
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1
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1
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1
Helm, Sabrina V.
1
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1
Krishnan, Balaji C.
1
Liu, Qing
1
Mady, Sarah
1
Mady, Tarek
1
Marzocchi, Gian Luca
1
Mattila, Anna S.
1
Orsingher, Chiara
1
Peinkofer, Simone T.
1
Pizzi, Gabriele
1
Plotkina, Daria
1
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1
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Sengupta, Aditi Sarkar
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Weber, Karin
1
Williams, Brent
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Yalkin, Cagri
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The journal of services marketing
6
Australasian marketing journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business logistics
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of service research : JSR
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ECONIS (ZBW)
13
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1
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
2
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
3
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah
;
Ford, John B.
;
Mady, Tarek
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Saved in:
4
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
5
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
6
Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
Saved in:
7
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
8
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
9
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
10
Service inside : the impact of ingredient service branding on quality perceptions and behavioral intentions
Helm, Sabrina V.
;
Özergin, Berrin
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 142-149
Persistent link: https://www.econbiz.de/10011411720
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