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~language:"eng"
~subject:"Interkulturelles Management"
~type:"article"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
14,291
Service quality
14,274
Kundenzufriedenheit
5,363
Customer satisfaction
5,359
Consumer behaviour
3,759
Konsumentenverhalten
3,759
Beziehungsmarketing
3,213
Relationship marketing
3,209
Qualitätsmanagement
1,798
Quality management
1,797
Wirtschaftsprüfung
1,685
Financial audit
1,683
Krankenhaus
1,207
Hospital
1,206
Health care
996
Gesundheitsversorgung
991
United States
954
Customer service
953
Kundenservice
953
USA
953
Dienstleistungssektor
847
Service industry
846
Product quality
840
Produktqualität
840
Gesundheitswesen
801
Health care system
801
service quality
779
Beschwerdemanagement
729
Complaint management
729
Hotellerie
704
Hotel industry
703
Online retailing
611
Online-Handel
611
E-commerce
598
Electronic Commerce
597
Emotion
510
customer satisfaction
483
Indien
474
India
473
Gastronomie
471
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33
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Sharma, Piyush
7
Kim, Namwoon
3
Lee, Hye Eun
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Alén, Elisa
1
Bakir, Ali
1
Barry, James M.
1
Bennett, Keri
1
Boon Liat Cheng
1
Brady, Michael K.
1
Carlos Villamarín, Pablo de
1
Cham Tat Huei
1
Chang, Hsin Hsin
1
Chase, Richard B.
1
Crotts, John
1
Dawson, Mary
1
Doney, Patricia M.
1
Durgee, Jeffrey F.
1
Fam, Kim Shyan
1
Farouk, Sherine
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gnanlet, Adelina
1
Ha, Inhyuck
1
Hamid Rizal
1
Herjanto, Halimin
1
Hiram Ting
1
Huang, Songshan
1
Huang, Yinghua
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
1
Jabeen, Fauzia
1
Jeng, Don Jyh-Fu
1
Johnson, Guillaume D.
1
Jose, Saju
1
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International journal of hospitality management
5
The journal of services marketing
5
International journal of contemporary hospitality management
2
Journal of international marketing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Employee relations
1
International journal of business and globalisation : IJBG
1
Journal of global marketing
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Service business
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review
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ECONIS (ZBW)
34
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1
Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector : a case from Australia
Suwarto, Titania
;
Pforr, Christof
;
Volgger, Michael
- In:
Tourism review
79
(
2024
)
1
,
pp. 234-249
Persistent link: https://www.econbiz.de/10014511905
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Al Shaer, Aisha Saif
;
Jabeen, Fauzia
;
Jose, Saju
; …
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 379-406
Persistent link: https://www.econbiz.de/10014303255
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
6
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
7
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
8
Consumer responses to high service attentiveness : a cross-cultural examination
Liu, Maggie Wenjing
;
Zhang, Lijun
;
Keh, Hean Tat
- In:
Journal of international marketing
27
(
2019
)
1
,
pp. 56-73
Persistent link: https://www.econbiz.de/10011999581
Saved in:
9
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
10
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
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