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~language:"eng"
~subject:"Interkulturelles Management"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
19,023
Service quality
18,898
Kundenzufriedenheit
5,949
Customer satisfaction
5,943
Konsumentenverhalten
4,123
Consumer behaviour
4,120
Beziehungsmarketing
3,550
Relationship marketing
3,544
Wirtschaftsprüfung
2,360
Financial audit
2,355
Qualitätsmanagement
2,162
Quality management
2,144
Krankenhaus
1,671
Hospital
1,663
Health care
1,437
Gesundheitsversorgung
1,435
USA
1,349
United States
1,336
Gesundheitswesen
1,162
Produktqualität
1,156
Product quality
1,155
Health care system
1,154
Customer service
1,027
Kundenservice
1,027
Dienstleistungssektor
976
Service industry
970
service quality
787
Theorie
783
Beschwerdemanagement
768
Complaint management
768
Hotellerie
765
Hotel industry
763
Theory
757
Schule
709
School
699
Online-Handel
662
Online retailing
661
Electronic Commerce
657
E-commerce
656
Hochschule
632
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Sharma, Piyush
7
Kim, Namwoon
3
Lee, Hye Eun
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Alén, Elisa
1
Bakir, Ali
1
Barry, James M.
1
Bennett, Keri
1
Boon Liat Cheng
1
Brady, Michael K.
1
Carlos Villamarín, Pablo de
1
Cham Tat Huei
1
Chang, Hsin Hsin
1
Chase, Richard B.
1
Crotts, John
1
Dawson, Mary
1
Doney, Patricia M.
1
Durgee, Jeffrey F.
1
Fam, Kim Shyan
1
Farouk, Sherine
1
Friedman, Ray
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gnanlet, Adelina
1
Ha, Inhyuck
1
Hamid Rizal
1
Herjanto, Halimin
1
Hiram Ting
1
Huang, Songshan
1
Huang, Yinghua
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
1
Jabeen, Fauzia
1
Jeng, Don Jyh-Fu
1
Johnson, Guillaume D.
1
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International journal of hospitality management
5
The journal of services marketing
5
International journal of contemporary hospitality management
2
Journal of international marketing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Employee relations
1
International journal of business and globalisation : IJBG
1
Journal of global marketing
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Service business
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review
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ECONIS (ZBW)
35
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1
Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector : a case from Australia
Suwarto, Titania
;
Pforr, Christof
;
Volgger, Michael
- In:
Tourism review
79
(
2024
)
1
,
pp. 234-249
Persistent link: https://www.econbiz.de/10014511905
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
4
Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Al Shaer, Aisha Saif
;
Jabeen, Fauzia
;
Jose, Saju
; …
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 379-406
Persistent link: https://www.econbiz.de/10014303255
Saved in:
5
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
6
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
7
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
8
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
9
Consumer responses to high service attentiveness : a cross-cultural examination
Liu, Maggie Wenjing
;
Zhang, Lijun
;
Keh, Hean Tat
- In:
Journal of international marketing
27
(
2019
)
1
,
pp. 56-73
Persistent link: https://www.econbiz.de/10011999581
Saved in:
10
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
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