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Hartline, Michael D.
10
Jones, Keith C.
3
Davis, Peter S.
2
Ferrell, O.C.
2
Schul, Patrick L.
2
Maxham III, James G.
1
McDaniel, Stephen
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Journal of Business Research
2
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2
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2
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1
Employee Collaboration, Learning Orientation, and New Service Development Performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 67-81
Persistent link: https://www.econbiz.de/10010075716
Saved in:
2
An Examination of High-Frequency Cross-Selling
Zboja, James J.
;
Hartline, Michael D.
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10009845637
Saved in:
3
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
Hartline, Michael D.
;
Maxham III, James G.
;
McKee, Daryl O.
- In:
Journal of marketing
64
(
2000
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10005959606
Saved in:
4
Codes of Ethics Among Corporate Research Departments, Marketing Research Firms, and Data Sub-contractors: An Examination of a Three-Communities Metaphor
Ferrell, O.C.
;
Hartline, Michael D.
;
McDaniel, Stephen
- In:
Journal of business ethics : JOBE
17
(
1998
)
5
,
pp. 503-516
Persistent link: https://www.econbiz.de/10006918594
Saved in:
5
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Journal of Business Research
35
(
1996
)
3
,
pp. 207-215
Persistent link: https://www.econbiz.de/10005473651
Saved in:
6
Employee Performance Cues in a Hotel Service Environment: Influence on Perceived Service Quality, Value, and Word-of-Mouth Intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Journal of business research : JBR
35
(
1996
)
3
,
pp. 207-216
Persistent link: https://www.econbiz.de/10006738136
Saved in:
7
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Operations research, Management science : OR MS ; the …
36
(
1996
)
3
,
pp. 341-342
Persistent link: https://www.econbiz.de/10006531532
Saved in:
8
The Management of Customer-Contact Service Employees: An Empirical Investigation
Hartline, Michael D.
;
Ferrell, O.C.
- In:
Journal of marketing
60
(
1996
)
4
,
pp. 52-70
Persistent link: https://www.econbiz.de/10005991249
Saved in:
9
Strategic adaptation to extended rivalry : Effects on organizational performance
Schul, Patrick L.
;
Davis, Peter S.
;
Hartline, Michael D.
- In:
Journal of Business Research
33
(
1995
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10005465489
Saved in:
10
Strategic Adaptation to Extended Rivalry: Effects on Organizational Performance
Schul, Patrick L.
;
Davis, Peter S.
;
Hartline, Michael D.
- In:
Journal of business research : JBR
33
(
1995
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10006742236
Saved in:
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