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~person:"Abusa, Fuzi M."
~person:"Adebanjo, Dotun"
~person:"Medeiros, Denise Dumke de"
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Quality management
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Abusa, Fuzi M.
Adebanjo, Dotun
Medeiros, Denise Dumke de
Antony, Jiju
131
Devadasan, S. R.
61
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Sampaio, Paulo
31
Jochem, Roland
30
Wiele, Ton van der
30
Garza-Reyes, Jose Arturo
29
Malmberg, Lasse
29
Murugesh, R.
29
Tarí, Juan José
27
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Chiarini, Andrea
22
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
Zink, Klaus J.
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Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
He, Zhen
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Marimon, Frederic
16
Schreier, Gerhard
16
Zhao, Xiande
16
Franceschini, Fiorenzo
15
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Benchmarking : an international journal ; BIJ
4
International journal of quality & reliability management
3
Total quality management & business excellence
3
International journal of logistics systems and management : IJLSM
1
International journal of production research
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism review
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
ISOTRIZ : an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
35
(
2024
)
5/6
,
pp. 584-605
Persistent link: https://www.econbiz.de/10014549028
Saved in:
3
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
4
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
5
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001 : 2015 requirements
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1674-1690
Persistent link: https://www.econbiz.de/10013415863
Saved in:
6
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
7
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
8
Model for formulating competitive strategy : the supplementary health sector case
Santos, Raniere Rodrigues dos
;
Melo, Fagner José …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10011626133
Saved in:
9
Prioritization of Six-Sigma project selection : a resource-based view and institutional norms perspective
Adebanjo, Dotun
;
Samaranayake, Premaratne
;
Mafakheri, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1983-2003
Persistent link: https://www.econbiz.de/10011548244
Saved in:
10
Deploying business excellence : success factors for high performance
Tickle, Matthew
;
Mann, Robin
;
Adebanjo, Dotun
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 197-230
Persistent link: https://www.econbiz.de/10011459967
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