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~person:"Al-Jabri, Ibrahim M."
~person:"Edvardsson, Bo"
~person:"Kunz, Werner"
~subject:"Konsumentenverhalten"
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Search: "Journal of service management"
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Konsumentenverhalten
Consumer behaviour
9
Services
9
Dienstleistung
7
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
6
Relationship marketing
6
Strategy
5
CEO
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Customer experience
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Dienstleistungssektor
4
Innovation
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Role of marketing
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Service industry
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Service innovation
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Betriebliche Wertschöpfung
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Brands
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Customer integration
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Customer satisfaction
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Dienstleistungsmanagement
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Forschung
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Germany
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Kundenintegration
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Kundenzufriedenheit
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New service development
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Service experience
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Service management
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Service research
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Service-dominant logic
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Strategisches Management
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Sweden
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Value creation
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Brand management
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CMO
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Al-Jabri, Ibrahim M.
Edvardsson, Bo
Kunz, Werner
Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
5
Bloemer, Johanna M.
4
Malthouse, Edward C.
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Mattila, Anna S.
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Buoye, Alexander
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Cooil, Bruce
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Hammedi, Wafa
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Lariviere, Bart
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Hillebrand, Bas
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Keiningham, Timothy Lee
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Lemmink, Jos
2
Leroi-Werelds, Sara
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Lin, Jiun-sheng Chris
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Meyer, Anton
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Ramaseshan, B.
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Rust, Roland T.
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Sparks, Beverley
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Tronvoll, Bård
2
Wu, Luorong
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Ahuvia, Aaron
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Akaka, Melissa Archpru
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Journal of service management
5
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ECONIS (ZBW)
5
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1
Understanding the usage of global social networking sites by Arabs through the lens of uses and gratifications theory
Al-Jabri, Ibrahim M.
;
Sohail, M. Sadiq
;
Ndubisi, Nelson Oly
- In:
Journal of service management
26
(
2015
)
4
,
pp. 662-680
Persistent link: https://www.econbiz.de/10011416774
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Trust development in e-services : a cohort analysis of Millennials and Baby Boomers
Obal, Michael
;
Kunz, Werner
- In:
Journal of service management
24
(
2013
)
1
,
pp. 45-63
Persistent link: https://www.econbiz.de/10009728599
Saved in:
4
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
5
How to transform consumers into fans of your brand
Jahn, Benedikt
;
Kunz, Werner
- In:
Journal of service management
23
(
2012
)
3
,
pp. 344-361
Persistent link: https://www.econbiz.de/10009619164
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