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~person:"Ali, Faizan"
~subject:"Airport"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"EFQM Excellence Model"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Airport
Consumer behaviour
Dienstleistungsqualität
EFQM Excellence Model
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Konsumentenverhalten
8
Hotel industry
4
Hotellerie
4
Satisfaction
3
resort hotels
3
Beschwerdemanagement
2
Complaint management
2
Dienstleistungssektor
2
Emotion
2
Flughafen
2
Gastronomie
2
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2
Service industry
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Air transport
1
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1
Airline industry
1
Arbeitskräfte
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Arbeitszufriedenheit
1
Behavioral intentions
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Beziehungsmarketing
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Brand management
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Brand transgressions
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China
1
Complaint handling
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Coping strategies
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Coping strategy
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Coping-Strategie
1
Customer’s perceptions
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Delight
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dining expenditure
1
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Discrimination
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12
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Ali, Faizan
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Bruhn, Manfred
18
Hanushek, Eric Alan
18
Witell, Lars
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Qu, Hailin
14
Amin, Muslim
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Park, Jungkun
13
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International journal of hospitality management
3
Journal of business research : JBR
2
International journal of quality & reliability management
1
Journal for global business advancement : JGBA
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
1
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ECONIS (ZBW)
12
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1
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
3
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
4
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
5
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
6
Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto
;
Preziosi, Michele
;
Acampora, Alessia
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
Saved in:
7
Resort hotel service performance (RESERVE) : an instrument to measure tourists’ perceived service performance of resort hotels
Ali, Faizan
;
Kashif Hussain
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 556-569
Persistent link: https://www.econbiz.de/10011729146
Saved in:
8
The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan
;
Kim, Woo Gon
;
Ryu, Kisang
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
Saved in:
9
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
10
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
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