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~person:"Alkire, Linda"
~person:"Edvardsson, Bo"
~subject:"Customer satisfaction"
~subject:"Verbraucherverhalten"
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Customer satisfaction
Verbraucherverhalten
Customer service
12
Kundenservice
12
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beziehungsmarketing
5
Relationship marketing
5
Customer integration
4
Kundenintegration
4
Schweden
4
Sweden
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Beschwerdemanagement
3
Betriebliche Wertschöpfung
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Complaint management
3
Consumer behaviour
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer experience
3
Konsumentenverhalten
3
Value creation
3
Business ethics
2
Customer value
2
Dienstleistung
2
Dienstleistungssektor
2
Furniture retailing
2
IKEA of Sweden <Älmhult>
2
Kundenwert
2
Möbelhandel
2
Nachhaltige Entwicklung
2
Satisfaction
2
Service encounter
2
Service industry
2
Service-Dominant Logic
2
Service-dominant logic
2
Services
2
Sustainable development
2
Unternehmensethik
2
Arbeitszufriedenheit
1
Artificial intelligence
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7
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Alkire, Linda
Edvardsson, Bo
Van Vaerenbergh, Yves
9
Gustafsson, Anders
8
Barnes, Donald C.
7
Collier, Joel E.
7
Mattila, Anna S.
7
Pepels, Werner
7
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Dürr, Karoline
5
Gruber, Thorsten
5
Hofbauer, Günter
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Söderlund, Magnus
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Lunardo, Renaud
4
Medler-Liraz, Hana
4
Sharifi, Seyed Shahin
4
Sirianni, Nancy J.
4
Svensson, Göran
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Walter, Eva Margarete
4
Willcox, Matthew
4
Witell, Lars
4
Beatty, Sharon E.
3
Beier, Udo
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
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Journal of service management
2
The journal of services marketing
2
Journal of business research : JBR
1
Marketing letters : a journal of research in marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
6
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
7
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
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