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~person:"Anwar, Sohail"
~person:"Day, Ralph L."
~subject:"Kundenzufriedenheit"
~subject:"Service industry"
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Kundenzufriedenheit
Service industry
Beschwerdemanagement
7
Complaint management
7
Customer satisfaction
7
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Service quality
5
Customer service
2
Kundenservice
2
Beziehungsmarketing
1
Dienstleistungssektor
1
Ethiopia
1
Factors
1
Market research
1
Marktforschung
1
Post-recovery
1
Pre-recovery
1
Recovery
1
Relationship marketing
1
SR
1
Service failure
1
Service recovery (SR)
1
Service recovery process (SRPs)
1
Social Web
1
Social web
1
Strategies
1
banking
1
complaint handling
1
customer participation
1
feedback
1
service failure
1
service recovery
1
social media
1
Äthiopien
1
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Undetermined
2
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Book / Working Paper
5
Article
2
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Konferenzschrift
4
Article in journal
2
Aufsatz in Zeitschrift
2
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English
7
Author
All
Anwar, Sohail
Day, Ralph L.
Roschk, Holger
14
Mattila, Anna S.
13
Grégoire, Yany
12
Gelbrich, Katja
11
Stauss, Bernd
9
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Seidel, Wolfgang
7
Vázquez Casielles, Rodolfo
7
Sparks, Beverley
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hsu, Cathy H. C.
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Luo, Xueming
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Robertson, Nichola
4
Svensson, Göran
4
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Institution
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Published in...
All
International journal of services, economics and management
1
Qualitative market research : an international journal
1
Source
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ECONIS (ZBW)
7
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1
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
2
An integrated service recovery process for service failures : insights from systematic review
Anwar, Sohail
;
Ozuem, Wilson
- In:
Qualitative market research : an international journal
25
(
2022
)
4
,
pp. 433-452
Persistent link: https://www.econbiz.de/10013380492
Saved in:
3
New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Miss...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001414449
Saved in:
4
Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Co...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001420669
Saved in:
5
Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaini...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1980
Persistent link: https://www.econbiz.de/10001414450
Saved in:
6
New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1979
Persistent link: https://www.econbiz.de/10001414448
Saved in:
7
Consumer satisfaction, dissatisfaction and complaining behavior : papers from a Marketing Research Symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977
Day, Ralph L.
(
contributor
)
-
1977
Persistent link: https://www.econbiz.de/10001621840
Saved in:
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