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~person:"Auh, Seigyoung"
~person:"Gulati, Ranjay"
~person:"Knittel, Christopher R."
~person:"Mattila, Anna S."
~subject:"USA"
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Search: "Customer relationship management"
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USA
Beziehungsmarketing
58
Relationship marketing
58
Consumer behaviour
34
Konsumentenverhalten
34
Customer satisfaction
26
Kundenzufriedenheit
26
Dienstleistungsqualität
22
Service quality
22
Beschwerdemanagement
12
Complaint management
12
United States
12
Marketing management
8
Marketingmanagement
8
Kundenbindungsprogramm
7
Loyalty program
7
Complementary goods
6
Econometric model
6
Electronic Banking
6
Electronic banking
6
Komplementärgüter
6
Preisdifferenzierung
6
Price discrimination
6
Restraints of competition
6
Wettbewerbsbeschränkung
6
Ökonometrisches Modell
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Customer service
5
Gastronomie
5
Kundenservice
5
Restaurant industry
5
Organisatorischer Wandel
4
Organizational change
4
1994-1999
3
Customer integration
3
Emotion
3
Kundenintegration
3
Lieferantenmanagement
3
Service recovery
3
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English
11
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Auh, Seigyoung
Gulati, Ranjay
Knittel, Christopher R.
Mattila, Anna S.
Smith, Alan D.
19
Kumar, V.
8
Walsh, Gianfranco
7
Han, Heesup
6
Johnson, Michael D.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Rudanko, Leena
4
Skiera, Bernd
4
Chen, Tom
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Fanelli, Duke
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Ruyter, Ko de
3
Schweidel, David A.
3
Stango, Victor
3
Tanford, Sarah
3
Vyas, Vishal
3
Wiesel, Thorsten
3
Agha, Leila
2
Anaza, Nwamaka A.
2
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Cornell hospitality quarterly : CQ
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Harvard business review : HBR
1
Harvard business review on collaborating across silos
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Journal of banking & finance
1
Journal of service management
1
MIT sloan management review
1
The journal of services marketing
1
Working paper / National Bureau of Economic Research, Inc.
1
Working papers / Department of Economics
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ECONIS (ZBW)
12
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1
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10
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12
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1
Why customer participation matters
Merlo, Omar
;
Eisingerich, Andreas B
;
Auh, Seigyoung
- In:
MIT sloan management review
55
(
2013/14
)
2
,
pp. 81-88
Persistent link: https://www.econbiz.de/10010248884
Saved in:
2
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
3
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
4
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
5
Strategic incompatibility in ATM markets
Knittel, Christopher R.
;
Stango, Victor
- In:
Journal of banking & finance
35
(
2011
)
10
,
pp. 2627-2636
Persistent link: https://www.econbiz.de/10009273274
Saved in:
6
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review on collaborating across silos
,
(pp. 101-124)
.
2009
Persistent link: https://www.econbiz.de/10003856414
Saved in:
7
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
8
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
9
Abschied vom Silodenken
Gulati, Ranjay
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
12
,
pp. 90-106
Persistent link: https://www.econbiz.de/10003585196
Saved in:
10
Strategic incompatibility in ATM markets
Knittel, Christopher R.
;
Stango, Victor
-
2006
Persistent link: https://www.econbiz.de/10003388344
Saved in:
1
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