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~person:"Balaji, M. S."
~person:"Gong, Taeshik"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungssektor"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
83
Service quality
83
Customer satisfaction
40
Kundenzufriedenheit
40
Consumer behaviour
34
Beziehungsmarketing
27
Relationship marketing
27
USA
13
United States
13
Arbeitsverhalten
10
Hospital
10
Krankenhaus
10
Work behaviour
10
Bildungsniveau
9
Educational achievement
9
Lehrkräfte
9
Service industry
9
Teaching profession
9
Customer service
8
Kundenservice
8
Arbeitszufriedenheit
7
Beschwerdemanagement
7
Complaint management
7
Cross-cultural management
7
Job satisfaction
7
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Einzelhandel
5
Lieferantenmanagement
5
Retail trade
5
Returns to education
5
School
5
School of general education
5
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Undetermined
27
Free
1
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Article
41
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Article in journal
40
Aufsatz in Zeitschrift
40
Aufsatz im Buch
1
Book section
1
Language
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English
41
Author
All
Balaji, M. S.
Gong, Taeshik
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Line, Nathaniel D.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Wirtz, Jochen
13
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Rahman, Zillur
11
Sreejesh, S.
11
Ali, Faizan
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Edvardsson, Bo
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Söderlund, Magnus
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
O'Cass, Aron
8
Paul, Justin
8
Qu, Hailin
8
Witell, Lars
8
Ahn, Jiseon
7
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Journal of business research : JBR
7
The journal of services marketing
7
Journal of retailing and consumer services
4
European journal of marketing : EJM
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service research : JSR
2
The service industries journal
2
A Research Agenda for Service Marketing
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
Technological forecasting & social change : an international journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
41
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
5
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
6
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
7
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
8
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
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