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~person:"Bang, Nguyen"
~person:"Jang, Soocheong"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
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Customer satisfaction
Kundenintegration
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
46
Konsumentenverhalten
46
Kundenzufriedenheit
30
Brand management
29
Markenführung
29
Brand image
22
Markenimage
22
Dienstleistungsqualität
17
Service quality
17
Brand
14
Markenartikel
14
Social Web
13
Social web
13
Confidence
8
Customer engagement
8
Einzelhandel
8
Internet marketing
8
Online-Marketing
8
Retail trade
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Vertrauen
8
Customer integration
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Gastronomie
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Restaurant industry
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Brand loyalty
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Gerechtigkeit
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Justice
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Markentreue
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Online retailing
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Online-Handel
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E-commerce
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Electronic Commerce
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Satisfaction
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United States
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Beschwerdemanagement
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Complaint management
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36
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English
36
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Bang, Nguyen
Jang, Soocheong
Loureiro, Sandra Maria Correia
Han, Heesup
34
Hollebeek, Linda D.
32
Prentice, Catherine
23
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
19
Bruhn, Manfred
18
Aksoy, Lerzan
16
Mittal, Vikas
16
Gil Saura, Irene
15
Kumar, V.
15
Piller, Frank T.
15
Rather, Raouf Ahmad
15
Gustafsson, Anders
14
Verhoef, Peter C.
14
Hyun, Sunghyup Sean
13
Stauss, Bernd
13
Usman, Osly
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bilgihan, Anil
12
Brodie, Roderick J.
12
Evanschitzky, Heiner
12
Khan, Imran
12
Kim, Wansoo
12
Klaus, Philipp
12
Quach, Sara
12
Rahman, Zillur
12
Reichwald, Ralf
12
So, Kevin Kam Fung
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Blut, Markus
11
Conduit, Jodie
11
Keiningham, Timothy
11
McColl-Kennedy, Janet R.
11
Töpfer, Armin
11
Ahn, Jiseon
10
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International journal of hospitality management
10
Journal of retailing and consumer services
4
Journal of promotion management : innovations in planning and applied research
2
Marketing intelligence & planning
2
The international journal of bank marketing : IJBM
2
The journal of services marketing
2
Electronic markets : the international journal on networked business
1
Information technology and management
1
International journal of business performance management
1
International journal of market research
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel and tourism marketing
1
Technological forecasting & social change : an international journal
1
The journal of product & brand management
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
36
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
6
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
7
Stimulating consumer community creation through a co-design approach
Storvang, Pia
;
Haug, Anders
;
Bang, Nguyen
- In:
International journal of market research
62
(
2020
)
2
,
pp. 176-194
Persistent link: https://www.econbiz.de/10012214133
Saved in:
8
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
9
How corporate social responsibility initiatives in social media affect awareness and customer engagement
Loureiro, Sandra Maria Correia
;
Lopes, João
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 419-438
Persistent link: https://www.econbiz.de/10012179034
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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