//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Berry, Leonard L."
~person:"Buoye, Alexander"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Satisfaction
5
Service quality
5
Dienstleistungssektor
3
Loyalty
3
Service industry
3
Share of wallet
3
Customer experience
2
Customer retention
2
Dienstleistung
2
Dienstleistungsmarketing
2
Einzelhandel
2
Kundenbindung
2
Lieferantenmanagement
2
Retail trade
2
Services
2
Services marketing
2
Supplier relationship management
2
USA
2
United States
2
Zufriedenheit
2
Absatz
1
Attachment style
1
Australia
1
Australien
1
Brasilien
1
Brazil
1
Business services
1
China
1
Comparison
1
Competitive advantage
1
Consumer behavior
1
Consumer loyalty
1
Coping
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Aufsatz im Buch
4
Book section
4
Language
All
English
15
Author
All
Berry, Leonard L.
Buoye, Alexander
Bruhn, Manfred
124
Homburg, Christian
111
Kumar, V.
80
Huber, Frank
56
Verhoef, Peter C.
55
Han, Heesup
54
Bauer, Hans H.
51
Hollebeek, Linda D.
51
Herrmann, Andreas
50
Stauss, Bernd
48
Piller, Frank T.
46
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Hippner, Hajo
34
Stock-Homburg, Ruth
34
Smith, Alan D.
33
Eggert, Andreas
32
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Grönroos, Christian
31
Mittal, Vikas
31
Prentice, Catherine
31
Kleinaltenkamp, Michael
30
Neslin, Scott A.
30
Reichwald, Ralf
30
Sheth, Jagdish N.
30
Svensson, Göran
30
Belz, Christian
29
Georgi, Dominik
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Matzler, Kurt
28
Payne, Adrian
28
Grewal, Dhruv
27
more ...
less ...
Published in...
All
Business horizons
2
Journal of service management
2
Journal of service research : JSR
2
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
Journal of business research : JBR
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
2
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
5
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
6
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
7
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
8
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
9
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
Aksoy, Lerzan
;
Buoye, Alexander
;
Aksoy, Pelin
; …
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 74-82
Persistent link: https://www.econbiz.de/10009718233
Saved in:
10
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->