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~person:"Bilgihan, Anil"
~person:"McColl-Kennedy, Janet R."
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Consumer behaviour
Customer satisfaction
United Kingdom
Dienstleistungsqualität
41
Service quality
41
Konsumentenverhalten
26
Kundenzufriedenheit
26
Beziehungsmarketing
18
Relationship marketing
18
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Emotion
8
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Gesundheitsversorgung
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Satisfaction
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Customer experience
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Customer value
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Services
4
Well-being
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Hospital
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Innovation
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34
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Bilgihan, Anil
McColl-Kennedy, Janet R.
Han, Heesup
38
Mattila, Anna S.
33
Propper, Carol
32
Usman, Osly
27
Prentice, Catherine
25
Prybutok, Victor R.
25
Sharma, Piyush
21
Gravelle, Hugh
19
Balaji, M. S.
17
Wong, IpKin Anthony
16
Bloom, Nicholas
15
Gustafsson, Anders
15
Jang, Soocheong
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Shahin, Arash
14
Sparks, Beverley
14
Söderlund, Magnus
14
Van Reenen, John
14
Edvardsson, Bo
13
Gaynor, Martin
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Seiler, Stephan
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Gursoy, Dogan
11
Hanks, Lydia
11
Marimon, Frederic
11
Park, Jungkun
11
Quach, Sara
11
Ringle, Christian M.
11
Santos, Rita
11
Siciliani, Luigi
11
Grewal, Dhruv
10
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Journal of business research : JBR
4
Journal of service research : JSR
4
International journal of hospitality management
3
The journal of services marketing
3
International journal of consumer studies
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of service research
2
California management review
1
European journal of marketing : EJM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of the Academy of Marketing Science
1
Technological forecasting & social change : an international journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
34
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
8
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
9
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
10
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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