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~person:"Brown, Kerry"
~person:"Oswald, Andrew J."
~person:"Prentice, Catherine"
~subject:"Australia"
~subject:"Service quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Glücksspiel"
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Australia
Service quality
Gambling
26
Glücksspiel
26
Dienstleistungsqualität
17
Beziehungsmarketing
13
Customer satisfaction
13
Kundenzufriedenheit
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Southeast Asia
6
Südostasien
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Casinos
5
Macau
5
Customer loyalty
4
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Casino service quality
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Brown, Kerry
Oswald, Andrew J.
Prentice, Catherine
Wong, IpKin Anthony
8
Schnytzer, Adi
6
King, Brian
5
Lee, Timothy Jeonglyeol
4
Lam, Desmond
3
Farrell, Lisa
2
Fong, Lawrence Hoc Nang
2
Fong, Veronica Hoi In
2
Gainsbury, Sally
2
Hing, Nerilee
2
Ji, Chunli
2
Lamers, Martien
2
Lee, Timothy J.
2
Makropoulou, Vasiliki
2
Siminski, Peter
2
Snir, Avichai
2
Tsai, Henry
2
Woodside, Arch G.
2
Worthington, Andrew Charles
2
Adabor, Opoku
1
Ahn, Tae-hong
1
Alchin, Terry M.
1
Angrist, Joshua D.
1
Appau, Samuelson
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Awaworyi Churchill, Sefa
1
Back, Ki-Joon
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Bedford, Anthony
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Bilgihan, Anil
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Blaszcynski, Alex
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Bradley, Gregory T.
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Brailsford, Timothy J.
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Brain, Peter J.
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Brooks, Robert
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Buultjens, Jeremy
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Byun, Woo-hee
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International journal of hospitality management
4
Journal of business research : JBR
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of hospitality marketing & management
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Review of Economics of the Household
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
20
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
3
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
4
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
5
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
6
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
7
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
8
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
9
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
10
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
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