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~person:"Busser, James A."
~person:"Tronvoll, Bård"
~subject:"Consumer behaviour"
~subject:"Customer integration"
~subject:"Marketingtheorie"
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Search: subject_exact:"Service-Dominant Logic"
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Consumer behaviour
Customer integration
Marketingtheorie
Service-Dominant Logic
11
Service-dominant logic
11
Betriebliche Wertschöpfung
7
Value creation
7
Customer value
6
Dienstleistung
6
Kundenintegration
6
Kundenwert
6
Services
6
Beziehungsmarketing
4
Dienstleistungsqualität
4
Marketing theory
4
Relationship marketing
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Service system
3
service-dominant logic
3
value co-creation
3
Beschwerdemanagement
2
Complaint management
2
Customer experience
2
Customer service
2
Dienstleistungssektor
2
Innovation
2
Konsumentenverhalten
2
Kundenservice
2
Self-service technologies
2
Service dominant logic
2
Service experience
2
Service industry
2
Service innovation
2
Value co-creation
2
resource integration
2
service systems
2
Austauschtheorie
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9
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Busser, James A.
Tronvoll, Bård
Vargo, Stephen L.
29
Lusch, Robert F.
20
Akaka, Melissa Archpru
9
Edvardsson, Bo
8
Hughes, Tim
6
Barrutia, José M.
4
Grönroos, Christian
4
Gummerus, Johanna
4
Helkkula, Anu
4
Hilton, Toni
4
Skålén, Per
4
Aitken, Robert
3
Alexander Joseph Ibnu Wibowo
3
Balaji, M. S.
3
Barile, Sergio
3
Behnam, Mohsen
3
Blaschke, Michael
3
Brodie, Roderick J.
3
Chathoth, Prakash K.
3
Corsaro, Daniela
3
Echebarria, Carmen
3
Frow, Pennie
3
Harrington, Robert J.
3
Jonas, Julia M.
3
Kowalkowski, Christian
3
Kuusela, Hannu
3
Lappalainen, Inka
3
Löbler, Helge
3
Parida, Vinit
3
Patterson, Anthony
3
Payne, Adrian
3
Pfisterer, Lucas
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Roth, Stefan
3
Roy, Sanjit
3
Saarijärvi, Hannu
3
Saviano, Marialuisa
3
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European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of service research : JSR
1
Marketing theory
1
Review of marketing research
1
The service industries journal
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
2
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
3
Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.
;
Busser, James A.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
Saved in:
4
Co-created value : multidimensional scale and nomological network
Busser, James A.
;
Shulga, Lenna V.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
7
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
8
Service systems as a foundation for resource integration and value co-creation
Edvardsson, Bo
;
Skålén, Per
;
Tronvoll, Bård
-
2012
Persistent link: https://www.econbiz.de/10009572483
Saved in:
9
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
Saved in:
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