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~person:"Calabrese, Armando"
~person:"Sankar, Jeganathan Gomathi"
~person:"Trimetsoontorn, Jirasek"
~subject:"Dienstleistung"
~subject:"customer satisfaction"
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Dienstleistung
customer satisfaction
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
10
Kundenzufriedenheit
10
service quality
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungssektor
5
Service industry
5
Beziehungsmarketing
4
Quality management
4
Qualitätsmanagement
4
Relationship marketing
4
Services
4
Thailand
4
Hotel industry
3
Hotellerie
3
Internet interconnection
3
Net Neutrality
3
competition
3
pricing
3
Bangkok MRT
2
E-commerce
2
Electronic Commerce
2
Human resource management
2
Innovation
2
Online retailing
2
Online-Handel
2
Perceived service quality
2
Production economics
2
Productivity
2
Productivity function
2
Produktivität
2
Service performance
2
Service productivity
2
Service science
2
behavioural intentions
2
customer loyalty
2
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3
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1
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Article
11
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11
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11
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English
11
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Calabrese, Armando
Sankar, Jeganathan Gomathi
Trimetsoontorn, Jirasek
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Wirtz, Jochen
5
Benkenstein, Martin
4
Fongsuwan, Wanno
4
Francis, Sebastian K.
4
Gallan, Andrew S.
4
Gerstner, Eitan
4
Ha Thu Nguyen
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Roberts-Lombard, Mornay
4
Rust, Roland T.
4
Shahin, Arash
4
Stauss, Bernd
4
Vinh Van Thai
4
Anderson, Sidney
3
Baber, Hasnan
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Carey, Robin
3
Chase, Richard B.
3
Chen, Lisa Y.
3
Chen, Rachel R.
3
Chen, Shun-Hsing
3
Debo, Laurens G.
3
Etemad-Sajadi, Reza
3
Falk, Tomas
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Hogreve, Jens
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
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Journal for global business advancement : JGBA
4
Journal of Contemporary Issues in Business and Government
3
Business process management journal
1
International journal of production economics
1
International journal of production research
1
Research journal of business management
1
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All
ECONIS (ZBW)
11
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1
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
2
Customer perception about innovative safety food delivery during lockdown
Sankar, Jeganathan Gomathi
;
Naveenkumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 657-660
Persistent link: https://www.econbiz.de/10012506652
Saved in:
3
Service
quality
of e-Commerce logistics services
Sankar, Jeganathan Gomathi
;
Gopalakrishnan T
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
Saved in:
4
Examining the relationships between
service
quality
, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
10
(
2017
)
1
,
pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
Saved in:
5
Hierarchical model of
service
quality
and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
9
(
2016
)
4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
Saved in:
6
Structural equation modelling of
service
quality
and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
7
Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando
;
Spadoni, Alessandro
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
Saved in:
8
Service productivity and
service
quality
: a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
9
The effect of tangible and intangible
service
quality
on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
10
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
1
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