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~person:"Carlson, Jamie"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
7
Kundenzufriedenheit
7
Service quality
6
Customer integration
5
Kundenintegration
5
Social Web
5
Social web
5
Brand management
4
Customer experience
4
Holiday behaviour
4
Internet marketing
4
Markenführung
4
Online retailing
4
Online-Handel
4
Online-Marketing
4
Social media
4
Urlaubsverhalten
4
customer experience
4
Event marketing
3
Tourism
3
Tourismus
3
Australia
2
Australien
2
Betriebliche Wertschöpfung
2
Brand
2
Brands
2
Confidence
2
Customer perceived value
2
Measurement
2
Messung
2
Multichannel strategy
2
Multikanalvertrieb
2
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7
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Article
11
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11
Aufsatz in Zeitschrift
11
Conference paper
1
Festschrift
1
Konferenzbeitrag
1
Language
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English
11
Author
All
Carlson, Jamie
Zanger, Cornelia
33
Bruhn, Manfred
30
Drengner, Jan
27
Han, Heesup
26
Gil Saura, Irene
24
Prentice, Catherine
22
Klaus, Philipp
20
Loureiro, Sandra Maria Correia
19
Mattila, Anna S.
19
Khan, Imran
18
McColl-Kennedy, Janet R.
17
Nufer, Gerd
17
Wong, IpKin Anthony
16
Grewal, Dhruv
15
Gustafsson, Anders
15
Hollebeek, Linda D.
15
Rahman, Zillur
15
Bang, Nguyen
14
Bauer, Hans H.
14
Japutra, Arnold
14
Luppold, Stefan
14
Fetscherin, Marc
13
Quach, Sara
13
Sreejesh, S.
13
Bilgihan, Anil
12
Das, Gopal
12
Gong, Taeshik
12
Gursoy, Dogan
12
Jahn, Steffen
12
Johnson, Lester W.
12
Sarkar, Abhigyan
12
Schramm-Klein, Hanna
12
Usman, Osly
12
Balaji, M. S.
11
Fournier, Susan
11
Huber, Frank
11
Hyun, Sunghyup Sean
11
Kumar, V.
11
Scheinbaum, Angeline Close
11
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Journal of marketing management : MM
2
The journal of brand management : an international journal
2
International journal of quality & reliability management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Measuring tourist festival
experience
: development and validation of the PHF-TX model
Olivier, Lizette
;
Carlson, Jamie
;
Rahman, Syed Mahmudur
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
7
,
pp. 1530-1549
Persistent link: https://www.econbiz.de/10014368598
Saved in:
2
Perceived omnichannel customer
experience
(OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
3
SafeCX : a framework for safe customer
experience
in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
4
Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie
;
Rahman, Mohammad Mafizur
;
Rosenberger, …
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
Saved in:
5
Cultivating group-oriented travel behaviour to major events : assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host destina...
Carlson, Jamie
;
Rosenberger, Philip J.
;
Rahman, Mohammad M.
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1065-1089
Persistent link: https://www.econbiz.de/10011405195
Saved in:
6
Go with the flow : engineering flow experiences for customer engagement value creation in branded social media environments
Carlson, Jamie
;
De Vries, Natalie Jane
;
Rahman, Mohammad M.
- In:
The journal of brand management : an international journal
24
(
2017
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10011753359
Saved in:
7
A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions
Carlson, Jamie
;
Rosenberger, Philip J.
;
Rahman, Mohammad M.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1251-1267
Persistent link: https://www.econbiz.de/10011627499
Saved in:
8
Examining determinants of cross buying behaviour in retail banking
Tung, Brian
;
Carlson, Jamie
- In:
International journal of quality & reliability management
32
(
2015
)
8
,
pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
Saved in:
9
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
10
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment
De Vries, Natalie Jane
;
Carlson, Jamie
- In:
The journal of brand management : an international journal
21
(
2014
)
6
,
pp. 495-515
Persistent link: https://www.econbiz.de/10010423856
Saved in:
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