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~person:"Casidy, Riza"
~person:"Walsh, Gianfranco"
~subject:"Dienstleistung"
~subject:"Kundenzufriedenheit"
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Dienstleistung
Kundenzufriedenheit
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
15
Dienstleistungsqualität
12
Service quality
12
Deutschland
10
Germany
10
Brand management
8
Customer service
8
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8
Markenführung
8
Lieferantenmanagement
7
Supplier relationship management
7
USA
7
United States
7
Higher education institution
6
Hochschule
6
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6
Marketingmanagement
6
B-to-B-Marketing
5
Beschwerdemanagement
5
Business-to-business marketing
5
Complaint management
5
Corporate reputation
5
Dienstleistungssektor
5
Firmenimage
5
Innovation
5
Relationship quality
5
Service industry
5
Cultural identity
4
Customer integration
4
Innovation management
4
Innovationsmanagement
4
Kulturelle Identität
4
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4
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4
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4
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Article
17
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17
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17
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English
17
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Casidy, Riza
Walsh, Gianfranco
Han, Heesup
32
Homburg, Christian
23
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Bruhn, Manfred
17
Gil Saura, Irene
15
Gustafsson, Anders
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Stauss, Bernd
14
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
McColl-Kennedy, Janet R.
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Balaji, M. S.
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Verhoef, Peter C.
10
Edvardsson, Bo
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
Psychology & marketing
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European journal of marketing
1
European management journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of innovation management
1
Journal of nonprofit & public sector marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
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ECONIS (ZBW)
17
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1
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10
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17
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy
Casidy, Riza
;
Leckie, Civilai
;
Nyadzayo, Munyaradzi
; …
- In:
European journal of marketing
56
(
2022
)
10
,
pp. 2594-2621
Persistent link: https://www.econbiz.de/10013457378
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
6
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
7
The role of perceived market
orientation
in the higher education sector
Casidy, Riza
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
Saved in:
8
Linking brand
orientation
with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
1
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