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~person:"Chen, Jing"
~person:"Roggeveen, Anne L."
~subject:"Einzelhandel"
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Search: subject:"Beziehungsmarketing"
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Einzelhandel
Beziehungsmarketing
20
Relationship marketing
20
Consumer behaviour
14
Konsumentenverhalten
14
Retail trade
11
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
4
Lieferkette
4
Marketing management
4
Marketingmanagement
4
Service quality
4
Supply chain
4
Customer experience
3
Customer satisfaction
3
Customer service
3
Kundenservice
3
Kundenzufriedenheit
3
Ladengestaltung
3
Pricing
3
Store design
3
Supply chain management
3
Competition
2
Customer integration
2
Customer returns policy
2
Game theory
2
Kundenintegration
2
Lieferantenmanagement
2
Managing customer returns
2
Market segmentation
2
Marktsegmentierung
2
Preismanagement
2
Pricing strategy
2
Retail
2
Spieltheorie
2
Supplier relationship management
2
Theorie
2
Theory
2
Wettbewerb
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9
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English
11
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Chen, Jing
Roggeveen, Anne L.
Gil Saura, Irene
15
Grewal, Dhruv
13
Schramm-Klein, Hanna
11
Das, Gopal
9
Bijmolt, Tammo H. A.
8
Bang, Nguyen
7
Frasquet Deltoro, Marta
6
Ieva, Marco
6
Kumar, V.
6
Lombart, Cindy
6
Neslin, Scott A.
6
Pantano, Eleonora
6
Rubio Benito, Natalia
6
Steinmann, Sascha
6
Berenguer Contrí, Gloria
5
Breugelmans, Els
5
Devaraj, K.
5
Hübner, Alexander
5
Khare, Arpita
5
Louis, Didier
5
Molinillo, Sebastian
5
Riekhof, Hans-Christian
5
Ritschel, Falk
5
Ruiz-Molina, Maria-Eugenia
5
Ruiz-Molina, María-Eugenia
5
Sequeira, A. H.
5
Shenoy, Seema
5
Sheth, Jagdish N.
5
Soni, Pavleen
5
Wagner, Gerhard
5
Ziliani, Cristina
5
Al-Nabhani, Khalid
4
Bhardwaj, Renu
4
Chebat, Jean-Charles
4
Dabija, Dan-Cristian
4
Gao, Fei
4
Gustafsson, Anders
4
Jebarajakirthy, Charles
4
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International journal of production economics
2
Analytical modeling research in fashion business
1
European journal of operational research : EJOR
1
Handbook of research on customer engagement
1
International journal of production research
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing
1
Journal of retailing and consumer services
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
11
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1
Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei
;
Chen, Jing
- In:
Transportation research / E : an international journal
177
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
Saved in:
2
From customer experience to human experience : uses of systematized and non-systematized knowledge
Roggeveen, Anne L.
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013364457
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
5
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
6
Supply chain coordination with customer returns and retailer's store brand product
Li, Wei
;
Chen, Jing
;
Chen, Bintong
- In:
International journal of production economics
203
(
2018
),
pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
Saved in:
7
The impact of customer returns in a supply chain with a common retailer
Yang, Hui
;
Chen, Jing
;
Chen, Xu
;
Chen, Bintong
- In:
European journal of operational research : EJOR
256
(
2017
)
1
,
pp. 139-150
Persistent link: https://www.econbiz.de/10011611195
Saved in:
8
Roles of retailer tactics and customer-specific factors in shopper marketing : substantive, methodological, and conceptual issues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Nordfält, Jens
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1009-1013
Persistent link: https://www.econbiz.de/10011440069
Saved in:
9
A review: customer returns in fashion retailing
Diggins, Mack A.
;
Chen, Chen
;
Chen, Jing
- In:
Analytical modeling research in fashion business
,
(pp. 31-48)
.
2016
Persistent link: https://www.econbiz.de/10011532677
Saved in:
10
Competing with customer returns policies
Chen, Jing
;
Chen, Bintong
- In:
International journal of production research
54
(
2016
)
7/8
,
pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
Saved in:
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