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~person:"Delacroix, Eva"
~person:"Wägar, Karolina"
~subject:"Dienstleistungsqualität"
~subject:"Dienstleistungssektor"
~subject:"être du matin ou du soir"
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Dienstleistungsqualität
Dienstleistungssektor
être du matin ou du soir
Consumer behaviour
4
Konsumentenverhalten
4
Service industry
4
Beziehungsmarketing
3
Consumer behavior
3
Relationship marketing
3
consumer behavior
3
Marketing sensoriel
2
Personality trait
2
Superstition
2
comportement du consommateur
2
marketing
2
échelle de mesure
2
3M model
1
Angst
1
Anxiety
1
Comportement du consommateur
1
Counterfactual thinking
1
Decision process
1
Echelle de mesure
1
Elderly people
1
Evaluation post-achat
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Finland
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Finnland
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Learning organization
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Lernende Organisation
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Measurement scale
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Modèle 3M
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Persönlichkeitsmerkmal
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Post-purchase evaluation
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Prise de décision
1
Regret
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Sensibility to regret
1
Sensibilité au regret
1
Service quality
1
Social stability
1
Soziale Stabilität
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Delacroix, Eva
Wägar, Karolina
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
19
McColl-Kennedy, Janet R.
17
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wirtz, Jochen
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lu, Lu
8
Park, Jungkun
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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Université Paris-Dauphine (Paris IX)
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Economics Papers from University Paris Dauphine
1
Ekonomiska Samfundets tidskrift
1
Journal of consumer behaviour : an international research review
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
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RePEc
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Consumers who avoid relationships : social anxiety in commercial contexts
Delacroix, Eva
;
Guillard, Valérie
- In:
Journal of consumer behaviour : an international …
15
(
2016
)
4
,
pp. 370-384
Persistent link: https://www.econbiz.de/10011570947
Saved in:
2
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
Saved in:
3
Lärande om kunder
Wägar, Karolina
- In:
Ekonomiska Samfundets tidskrift
64
(
2011
)
2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10009506758
Saved in:
4
Êtes-vous matinal et/ou vespéral ? Étude de la tendance des consommateurs à être du matin et/ou du soir et influence sur leurs comportements de consommation
Delacroix, Eva
;
Guillard, Valérie
-
Université Paris-Dauphine (Paris IX)
-
2010
This article aims at understanding consumers’ morningness or eveningness orientation. A qualitative study (N=10) among consumers added with a quantitative study (N=130) aimed at developing a scale. These studies show that the tendency to be a morning/evening person influence constrained...
Persistent link: https://www.econbiz.de/10011071905
Saved in:
5
The role of the customer contact person's age in service encounters
Wägar, Karolina
;
Lindqvist, Lars-Johan
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 509-517
Persistent link: https://www.econbiz.de/10008749973
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