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~person:"Dolen, Willemijn M. van"
~person:"Law, Chun Hung Roberts"
~subject:"Brand image"
~subject:"Complaint management"
~subject:"Online retailing"
~type_genre:"Article in journal"
~type_genre:"Festschrift"
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Brand image
Complaint management
Online retailing
Social Web
34
Social web
34
Internet marketing
17
Online-Marketing
17
Consumer behaviour
16
Konsumentenverhalten
16
Viral marketing
15
Virales Marketing
15
Online-Handel
14
Hotel industry
13
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13
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8
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7
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6
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5
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4
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4
Internet
4
Online review
4
Relationship marketing
4
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4
Artificial intelligence
3
Customer integration
3
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3
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3
Online reviews
3
TripAdvisor
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online review
3
social media
3
Beschwerdemanagement
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2
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Dolen, Willemijn M. van
Law, Chun Hung Roberts
Dwivedi, Yogesh Kumar
9
Hajli, Nick
9
Loureiro, Sandra Maria Correia
9
Rita, Paulo
8
Hollebeek, Linda D.
7
Kumar, Vikas
7
Liang, Sai
7
Kumar, Jitender
6
Schivinski, Bruno
6
Ye, Qiang
6
Akram, Umair
5
Aslam, Wajeeha
5
Filieri, Raffaele
5
Liébana-Cabanillas, Francisco
5
Wallace, Elaine
5
Agnihotri, Durgesh
4
Becker, Kip
4
Bilgihan, Anil
4
Decker, Reinhold
4
Dennis, Alan
4
Farhat, Kashif
4
Fernandes, Teresa
4
Garay Tamajón, Luis Alfonso
4
Grégoire, Yany
4
Gu, Bin
4
Guzman, Francisco
4
Hu, Nan
4
Kian Yeik Koay
4
Kulshreshtha, Kushagra
4
Kunkel, Thilo
4
Lin, Zhangxi
4
Liu, Xianwei
4
Martinez, Luis F.
4
Oestreicher-Singer, Gal
4
Pauwels, Koen
4
Rana, Nripendra P.
4
Ranfagni, Silvia
4
Sashittal, Hemant Chaitanya
4
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International journal of hospitality management
6
Journal of travel and tourism marketing
3
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Psychology & marketing
1
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ECONIS (ZBW)
17
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17
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1
Power of sentiment expressions on peer-to-peer rental platforms : a mixed-method approach
Zhang, Xi
;
Wei, Xin
;
Zhang, Te
;
Liang, Sai
;
Ma, Yao
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 428-446
Persistent link: https://www.econbiz.de/10014582247
Saved in:
2
Double blades : does a sharing platform benefit from integration to a popular OTA platform?
Li, Chunhong
;
Deng, Lingfei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014285173
Saved in:
3
Motivation behind review provision in online travel communities : do hometowner contributions matter?
Liang, Sai
;
Ye, Qiang
;
Zhang, Xiaoxia
;
Law, Chun Hung …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1692-1716
Persistent link: https://www.econbiz.de/10013412087
Saved in:
4
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
5
Exploring the effects of official-structured managerial responses on hotel online popularity
Gong, Caiyan
;
Liu, Jianwei
;
Law, Chun Hung Roberts
;
Ye, …
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013383278
Saved in:
6
Simplicity is not key : understanding firm-generated social media images and consumer liking
Overgoor, Gijs
;
Rand, William
;
Dolen, Willemijn M. van
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
3
,
pp. 639-655
Persistent link: https://www.econbiz.de/10013399580
Saved in:
7
Dilemma of hotel reviews : the role of information processing and validation through metacognition
Huang, GuoQiong Ivanka
;
Wong, IpKin Anthony
;
Law, Chun …
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
6
,
pp. 1301-1317
Persistent link: https://www.econbiz.de/10012593218
Saved in:
8
Power of profile name in online sharing
Liu, Xianwei
;
Liu, Jianwei
;
Law, Chun Hung Roberts
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 30-33
Persistent link: https://www.econbiz.de/10012128312
Saved in:
9
How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus
;
Liang, Sai
;
Law, Chun Hung Roberts
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 528-537
Persistent link: https://www.econbiz.de/10011988936
Saved in:
10
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
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