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~person:"Edvardsson, Bo"
~person:"Gong, Taeshik"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Forschung"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Forschung
Service industry
Dienstleistungsqualität
53
Service quality
53
Relationship marketing
30
Customer satisfaction
28
Kundenzufriedenheit
28
Consumer behaviour
27
Konsumentenverhalten
27
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9
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9
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customer satisfaction
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Dienstleistungsmanagement
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Edvardsson, Bo
Gong, Taeshik
Quach, Sara
Bruhn, Manfred
21
Prentice, Catherine
21
Mattila, Anna S.
19
Han, Heesup
18
McColl-Kennedy, Janet R.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Gil Saura, Irene
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Rahman, Zillur
11
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Jang, Soocheong
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Stauss, Bernd
8
Wong, IpKin Anthony
8
Benkenstein, Martin
7
Bolton, Ruth N.
7
Cheng, T. C. E.
7
Dahlgaard-Park, Su Mi
7
Georgi, Dominik
7
Grégoire, Yany
7
Hadwich, Karsten
7
Hogreve, Jens
7
Le Nguyen Hau
7
Osman, Zahir
7
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Journal of retailing and consumer services
7
Journal of service management
4
Services marketing quarterly
3
Asia Pacific journal of marketing and logistics
2
Journal of service research : JSR
2
European journal of marketing : EJM
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Psychology & marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
5
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
8
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
9
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
10
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
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