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~person:"Evanschitzky, Heiner"
~person:"Pick, Doreén"
~person:"Tanford, Sarah"
~subject:"Konsumentenverhalten"
~subject:"Loyalty"
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Search: subject_exact:"Wechselkosten"
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Konsumentenverhalten
Loyalty
Beziehungsmarketing
11
Relationship marketing
11
Switching behaviour
11
Wechselverhalten
11
Consumer behaviour
10
Customer satisfaction
4
Kundenbindungsprogramm
4
Kundenzufriedenheit
4
Loyalty program
4
Switching costs
4
Hotel industry
3
Hotellerie
3
Meta-Analyse
3
Meta-analysis
3
Dienstleistungsqualität
2
Service quality
2
USA
2
United States
2
commitment
2
loyalty
2
switching costs
2
B-to-B-Marketing
1
Bank
1
Bankwechsel
1
Business-to-business marketing
1
Buyer-seller relationships
1
Confidence
1
Content analysis
1
Cultural identity
1
Customer relationships
1
Customer retention management
1
Customer switching
1
Einzelhandel
1
Experiment
1
Gambling
1
Game theory
1
Glücksspiel
1
Hierarchical linear modeling
1
Hierarchical regression
1
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Article
10
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Article in journal
10
Aufsatz in Zeitschrift
10
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English
10
Author
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Evanschitzky, Heiner
Pick, Doreén
Tanford, Sarah
Siciliani, Paolo
8
Heiss, Florian
7
Oehler, Andreas
7
Beckert, Walter
6
Blut, Markus
6
Biglaiser, Gary
5
Deuflhard, Florian
5
Dobos, Gergely
5
Grzybowski, Lukasz
5
Zhou, Bo
5
Crémer, Jacques
4
McFadden, Daniel
4
Ravn, Morten O.
4
Schmitt-Grohé, Stephanie
4
Uribe, Martín
4
Winter, Joachim
4
Wuppermann, Amelie
4
Aguirregabiria, Victor
3
Bang, Nguyen
3
Basaure, Arturo
3
Cosguner, Koray
3
Csorba, Gergely
3
El-Manstrly, Dahlia
3
Genakos, Christos
3
Glöckner, Andreas
3
Hunt, Stefan
3
Karle, Heiko
3
Kim, Kyungyeol
3
Kézdi, Gábor
3
Mittal, Vikas
3
Morell, Alexander
3
Osborne, Matthew
3
Roosen, Jutta
3
Roumanias, Costas
3
Schumacher, Heiner
3
Seetharaman, Seethu
3
Stan, Valentina
3
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Published in...
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of hospitality marketing & management
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
10
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10
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1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Casino loyalty : the influence of loyalty program, switching costs, and trust
Baloglu, Seyhmus
;
Zhong, Yun Ying
;
Tanford, Sarah
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 846-868
Persistent link: https://www.econbiz.de/10011747085
Saved in:
3
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
4
Customer reponses to switching costs : a meta-analytic investigation of the moderating influence of culture
Pick, Doreén
;
Eisend, Martin
- In:
Journal of international marketing
24
(
2016
)
4
,
pp. 39-60
Persistent link: https://www.econbiz.de/10011626813
Saved in:
5
Buyers' perceived switching costs and switching : a meta-analytic assessment of their antecedents
Pick, Doreén
;
Eisend, Martin
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10010345186
Saved in:
6
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
7
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
8
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
9
A model of hotel defection at the purchasing stage
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 805-831
Persistent link: https://www.econbiz.de/10010241569
Saved in:
10
The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 279-307
Persistent link: https://www.econbiz.de/10009272016
Saved in:
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